User Access Associate (Temp)

The University of Alabama at Birmingham (UAB) Temporary Services is seeking a User Access Associate to staff the HUB Service Desks at Sterne and Lister Hill Libraries and to provide services to all library users, including nights and weekends. To manage accessibility and physical condition of library collections. To collect and compile statistics and prepare reports as needed

Key Duties & Responsibilities
Assists patrons with ready-reference and directional questions and inquiries about library.
Creates and updates patron records; creates records for library material to allow for circulation;
processes guest researcher accounts for unaffiliated patrons.
Assists users in the use of specialized equipment.
Supervises and mentors student workers and assists with recruitment, screening, hiring, training,
and performance evaluation.
Collects and compiles statistics including library usage and circulation of materials.
Carries out interlibrary loan procedures for incoming and outgoing library materials.
Documents and responds to building problems.
Serves on committees and participates in staff development opportunities.
Performs other duties as assigned.

Hourly Rate: $16.00

Schedule
Monday-Friday 7am-3:30pm
Or
Sunday-Thursday 3pm-11pm

Qualifications

Minimum Requirements
Bachelor's degree required. Work experience may substitute for education requirement.

Knowledge / Skills / Abilities
Ability to be proficient in all procedures performed within the department
Ability to actively look for ways to help people determine and locate their informational needs
Ability to be flexible with change and to work well in a collaborative team environment
Ability to excel in a student-centered environment
Ability to exercise discretion and maintain composure in all customer interactions
Ability to interact effectively with peers, and leadership with varying personalities
Ability to interact professionally with culturally diverse individuals
Knowledge and understanding of library resources to best match user needs
Ability to work in a fast-paced environment
Ability to work as part of a team