"User Services Specialist 2 - College of Liberal Arts & Social Sciences"

Department: Dean Liberal Arts & Social Sci

Salary: 45,100 - 50,750

Provides basic to intermediate support to students, faculty and staff covering five operating systems environments and associated hardware and software. May assist with the creation and maintenance of computer accounts.

1. Analyzes computer user problems and recommends and implements hardware and software solutions.
2. Schedules office visits, troubleshoots computer problems and diagnoses cause.
3. Installs and configures software components on various operating systems.
4. Maintains Computer Server resources; may teach or provide hands-on computer courses and workshops.
5. Analyzes computer needs of department and provides assessment of technology trends in computer systems.
6. Facilitates network assignments by gathering information and disseminating requests and results.
7. Performs other job-related duties as assigned.

Experience will be considered in lieu of education. Education will be considered in lieu of experience.

MQ: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Requires a minimum of one (1) year of directly job-related experience.

All positions at the University of Houston-System are security sensitive and will require a criminal history check. The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.