This is a part-time position working up to 19 hours per week. This is an entry level position with entry level pay. Evening and weekend availability required depending on event schedule. This is a continuous recruitment.

Responsibilities

• Reporting to the Front of House Manager Manager and/or Patron Services Director based on show assignments, the Musco Center Usher is responsible for providing excellent customer service to theater patrons, visiting artists and supporting staff.
• Usher assignments include ticket taking, greet guests, direct patrons to venue, seats or lobby facilities, door attendant, program distribution and securing the building at the end of performance.
• Additional responsibilities include pre-/post-show and intermission checks of lobby areas and restrooms.
• Ushers are expected to be on alert and communicate any unusual situations such as crowd control, accidents, emergencies, etc.
• This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur, and exhibiting professionalism at all times. This position may carry out other duties as assigned.

Required Qualifications

• High School Diploma or GED.
• Ability to provide excellent customer service and keep a calm a professional demeanor.
• Excellent verbal and active listening skills and phone etiquette.
• Interpersonal skills to interact with a diverse group of individuals across campus and visitors to the Musco Center.
• Technical skills to learn and use enterprise systems and departmental tools.
• Ability to learn and abide by Chapman University and Musco Center policies and procedures.

Desired Qualifications

• Experience working in a customer service / public environment is a plus.