"UTS - Temporary Student Accounts Specialist at NC State"

UTS - Temporary Student Accounts Specialist at NC State

Company:
North Carolina State University

Job Location:
Raleigh, North Carolina

Category:
Bursar and Student Accounts

Type:
Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Department: 480501 - UHR Temporary Services

Location: Raleigh, NC

Essential Job Duties:
The Student Accounts Specialist position will provide day to day support of all student account activities and resolve issues escalated from the department. This specialist must have a comprehensive understanding of all functions handled by the student accounts section. In addition, they will facilitate all procedures necessary to ensure that parents and students successfully navigate the MyPack Portal to achieve bill payment, direct deposit enrollment, and to obtain tax information. The specialist will respond to unique and unusual student issues that may require deviation from standard procedure and escalate as needed to the Supervisor or Lead Specialist.

Other Work/Responsibilities:

• Other duties as needed

Required Qualifications:

• Ability to communicate pleasantly and effectively with students, parents, University staff and others about their situation. Strong analytical skills to review accounts and determine problem and resolution.
• Must have computer skills utilizing Microsoft software applications (Word, Excel) and ability to learn and use other software programs as required (PeopleSoft).
• Capacity for maintaining voluminous records and high-quality organizational skills.
• Strong interpersonal skills, good written communication skills, and good organizational skills.
• Candidates for this position must be able to maintain the highest standards of customer service excellence at all times and in all circumstances.

Preferred Qualifications:

• Prefer previous customer service experience

Required license or certification:
N/A

Position Number: 48SM38

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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