UX Web Experience Manager

About the Role

If you’re looking for a role with big brand experience right here in Adelaide, keep reading! You will be re-imagining what Flinders University’s web experience can be and setting the benchmark for our industry, ensuring Flinders University delivers a seamless, accessible and engaging digital experience across all websites and audiences. When we ask you to think outside the box, we mean it – disruptors and change makers are encouraged to apply!

Leading the strategic development, design, delivery and continuous improvement of our web ecosystem across all websites, you will deliver a seamless, user-centered experience that drives engagement, performance and conversion. You will also play a key role in driving major web platform transformation initiatives, including content redesign, website migrations, personalisation and feature enhancements, in close collaboration with internal stakeholders across Marketing, IDS, International and Student Experience portfolios

Your multidisciplinary team are a talented bunch of digital specialists, including content designers, UX/UI designers, front-end and back-end developers and College content producers who deliver high-quality web experiences underpinned by best practices in UX, UI, SEO, accessibility and information architecture under your leadership.

Some of the key position responsibilities of the role are:

• User experience optimisation- Champion best practice in UX, UI, SEO, accessibility and interaction design, leveraging data insights, user research and behavioural analytics to continuously improve digital experiences. Lead the translation of strategy into intuitive, high-impact user journeys in partnership with cross-functional delivery teams.
• Content and information architecture governance – Ensure all web content and digital experiences adhere to a consistent, user-first approach, underpinned by clear information architecture, accessibility standards and design system principles. Reduce duplication, improve findability and maintain governance across decentralised content publishing.
• Stakeholder engagement – Partner with key university portfolios (including Marketing, IDS, Student Experience and International) to ensure digital experiences align with University priorities and user needs. Act as a key digital leader in governance forums, shaping direction, prioritisation and delivery outcomes across the web ecosystem.
• Technology and innovation – Stay ahead of emerging trends in web experience, UX design, content technology and Artificial Intelligence. Work with UX designers and web developers to implement innovative enhancements that elevate the digital experience. Support experimentation and prototyping of new web features and patterns.

A more comprehensive list of responsibilities is available from the position description.

About You

With a strong user experience background, your previous experience includes leading or working within large-scale digital ecosystems and web platforms, including responsibility for the design, structure, performance and continuous improvement of complex websites, preferably within a higher education or similarly complex environment.

You have developed a mentor mindset from supervising and guiding multidisciplinary digital teams, including UX specialists, designers, developers and content practitioners, including allocation of work and delivery oversight, and possess exemplary communication, stakeholder engagement and service leadership skills within a complex organisation.

With the ability to translate strategic intent into practical digital outcomes, you are committed to UX, UI and human-centred design practice, including information architecture, accessibility, SEO, usability and design thinking methodologies applied to end-to-end digital experiences.

Tertiary qualifications in UX design, human-centred design, interaction design, digital design, information architecture, marketing, or a related field, or an equivalent combination of experience and/or education and/or training are required.