"VE Services Officer (Apprentice and Employer Engagement)"

• Full-time, Continuing position
• Salary Level HEW 6 + 17% Superannuation and Flexible Working Arrangements
• Based on the Melbourne CBD campus, however, you will be required to work and/or be based at other campuses of the University and apprentice or trainee locations

About You

The VE Services Officer (Apprentice and Employer Engagement) works within a shared services environment supporting the College of Vocational Education. This role is designed to provide flexible administrative support across multiple College functions, allowing the officer to contribute where required and gain broad exposure to vocational education operations and stakeholder engagement.

The position delivers high-quality administrative and office-based support across key areas such as Planning and Resources, Learning and Teaching Innovation and Quality, Partnerships, and education delivery. The VE Services Officer plays a key role in supporting both internal and external stakeholders, including students, apprentices, and employers, with a strong focus on student lifecycle processes and customer service excellence.

This role requires an independent, hands-on, and motivated individual who can work autonomously while managing a variety of administrative tasks. Responsibilities include coordinating course and program activities, maintaining accurate information and records, supporting events, improving processes, and communicating effectively with stakeholders-primarily students and employers-via email and other channels. Proficiency in Microsoft Excel and experience in administrative or TAFE/student lifecycle environments will be highly regarded.

To be successful in this position, you'll have / you'll have as a minimum:

• Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.
• Demonstrated experience in providing high quality customer service to internal and/or external
• High level oral and written communication skills, with a proven ability to communicate effectively with a broad range of individuals and groups from diverse backgrounds.
• Ability to demonstrate flexibility and initiative, working effectively within a dynamic small team environment.
• Proven administrative experience and planning, organising and prioritising work in a busy environment with multiple conflicting priorities and competing deadlines.
• Demonstrated ability to use information and communication technologies effectively, including Microsoft suite, web and email software and database use

Qualifications and Licence

• Relevant qualification and/or relevant customer service and administration experience.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

Apprentice & Trainee Connect

As part of the College of Vocational Education Student Lifecycle team, RMIT Apprentice & Trainee Connect provides dedicate support for RMIT's apprentices, trainees and their employers from admission to graduation.

To Apply

Please submit your CV and covering letter addressing your interest and suitability for this position by clicking on the 'Apply' link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Diana (Talent Acquisition) via email diana.ruiz@rmit.edu.au.

PD - VE Senior Services Officer, Apprentice and Employer Engagement

Applications close on Sunday, 1 February 2026 at 11.59pm.