Veteran Benefits Specialist

Veteran Benefits Specialist

Working Title: Veteran Benefits Specialist

State Role Title: Education Support Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Academic Affairs Unit

Department: 100186 - Provost Sr VP Academic Affairs

Pay Band: 3

Pay Rate: Pay Range

Specify Range or Amount: $43,000 - $47,500

Beginning Review Date: 04/14/2026

About JMU:

At James Madison University (JMU), we're more than just a publicly funded institution - we're a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU? We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The Office of the Registrar at James Madison University is seeking applications for the full-time position of Veteran Benefits Specialist. This is an in-person, 40-hour per week, employment opportunity.

Duties and Responsibilities:

The Veteran Benefits Specialist will manage multiple educational benefits programs available to qualifying veterans and/or their dependents while ensuring compliance under applicable institutional, state, and national regulations and laws.

Qualifications:

Required:
1) Demonstrate the ability to successfully interpret and apply complex institutional, state, and national regulations and laws; and
2) Have outstanding, proven customer service experience; and
3) Have outstanding, proven attention to detail; and,
4) Already be a School Certifying Official, or be willing to undergo training to become an approved School Certifying Official shortly after employment.

Additional Considerations:
1) Experience in a higher education setting; and,
2) Functional knowledge of student administration systems, preferably PeopleSoft

Additional Posting Information:

Conditions of Employment:
Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

To apply, please visit: https://jobs.jmu.edu/jobs/veteran-benefits-specialist-harrisonburg-virginia-united-states