Visitor Experience Representative I - Temporary

Overview

The Princeton University Art Museum welcomes applications for the position of Visitor Experience Representative I (VER I) to work at Art@Bainbridge, a gallery housed in the carefully restored colonial-era Bainbridge House at 158 Nassau Street, and the new Art Museum building, opening Fall 2025. This visitor-focused position provides the opportunity to welcome visitors to the newly constructed Art Museum, inspire curiosity and connection with the Museum's expansive collections, support a dynamic exhibition program, and promote an array of educational initiatives. As part of the Visitor Experience Team (VET) within the Education Department, VERs are responsible for providing encouraging and engaging experiences for all visitors.

About the Museum:

With a collecting history that extends back to 1755, the Princeton University Art Museum is one of the leading university art museums in the country, with collections that have grown to include more than 117,000 works of art ranging from ancient to contemporary art and spanning the globe. Committed to advancing Princeton's teaching and research missions, the Art Museum also serves as a gateway to the University for visitors worldwide. As the Museum prepares for a dramatically reconceived new building scheduled to open in Fall 2025, the Art Museum presents three exhibitions in its downtown venue Art@Bainbridge. When the new building opens, the Art Museum will open with 32 galleries and initiate its new exhibitions program with seven annual exhibitions onsite and on tour.

To learn more about the Princeton University Art Museum, visit artmuseum.princeton.edu.

This position is temporary.

Responsibilities

• Welcome visitors, provide orientation, and answer questions.
• Provide information about Art@Bainbridge and the Art Museum, including collections, special exhibitions, programs, and membership.
• Uphold and enforce Art Museum policies and procedures.
• Support visitor amenities, including lockers and device rental.
• Answer the Information Desk by phone and direct calls accordingly.
• Ensure public spaces are properly set up and ready to accommodate visitors, including stocking brochures and Museum signage.
• Support a variety of groups and programs scheduled throughout the day and coordinate logistics with Museum colleagues. This may include K-12 tours, public highlights tours, PU course visits, activities in the Creativity Labs, public programs, and membership programs.
• Promote Art Museum membership and facilitate membership sign-ups.
• Conduct visitor evaluations.
• Track and record daily attendance.
• Participate in mandatory team training and continuing education programs that include special exhibition materials and resources.
• Lead highlights tours of the collection galleries.
• Complete other tasks as needed.
• Responsible for finding substitutes for any shifts the VERs cannot fulfill, especially last-minute cancellations, and a willingness to sub-contract for other team members as needed.
• A flexible work schedule is required, which includes hours on Saturdays, Sundays, and some evenings. Approximately 10-14 hours per week.
• Training will be provided, including emergency preparedness procedures.

Qualifications

Essential Requirements

• Customer service experience required: experience working with the public, serving as front-line staff, and/or a penchant for connecting with visitors in a public forum.
• Strong communication skills and comfort engaging with diverse audiences are required.
• Must be punctual and reliable.
• Commitment to providing current, accurate, and helpful information.
• A willingness to engage in continuous learning about the collections, exhibitions, and events.
• Proactive approach and solution-oriented attitude.
• A background in art history is not necessary; a passion for the arts is strongly preferred.

Preferred Requirements

• Proficiency in MS Office, including Teams, PowerPoint, Outlook, Word, Excel, OneDrive, and Zoom is preferred.
• Experience working with EMS or other calendaring systems.
• Fluency in more than one language is a plus.