"Web Manager/Lead Tutor TRIO SSS"

Job Story

Are you passionate about helping students reach their academic potential while applying your technical and leadership skills? TRIO Student Support Services (SSS) is seeking a Web Manager/Lead Tutor to join our team!

In this role you'll get the opportunity to:

• Manage and maintain the SSS webpage, ensuring it remains current, accessible, and informative for both students and the campus community.
• Lead our tutoring program by providing academic support, mentoring peer tutors, and assisting with the development and delivery of impactful tutor training sessions.
• Oversee tutoring data and operations to ensure our services are effective, efficient, and responsive to student needs.

This position is for a student who thrives in a collaborative, student-centered environment and enjoys combining creativity, technology, and education to make a lasting impact.

If you’re ready to use your expertise to empower others and contribute to student success, we’d love to hear from you!

Job Summary

A student assistant will carry out administrative and technical tasks requested by a supervisor. Depending on the area the student assistant is employed in, they may assist and mentor other students or provide support throughout the campus in various forms.

Job Duties

1. Ensure the TRIO SSS website is fully functional and that content is developed, updated, and maintained as needed.
2. Monitor, evaluate, and report on website performance and usability.
3. Ensure all website content meets accessibility standards and requirements.
4. Create professional, functional PDF documents for the program, including fillable forms.
5. Maintain current domain registration and hosting services.
6. Attend all program-required training sessions. Will also be required to attend/help set up SSS events and tablings, as needed.
7. Assist with daily office tasks, the preparation of quarterly newsletters and the design of flyers or other promotional materials, as needed.
8. Prepare and maintain accurate SSS office check-in statistics.
9. Adhere to all program policies and procedures.
10. Maintain accurate records of time worked and submit documentation promptly.
11. Complete assignments from program staff under the direction of the Director.
12. Collaborate closely with the Director, Database Specialist, and Communications, Marketing, and Academic Advising Specialist to carry out assigned duties.
13. Attend all Tutor Training sessions at the beginning and end of each semester.
14. Provide weekly tutoring in at least one assigned subject area.
15. Support students in developing effective study habits, study skills, and learning strategies.
16. Provide regular feedback to SSS Academic Advisors regarding each student’s academic progress.
17. Submit time logs and timesheets electronically by the designated deadlines. (Failure to submit on time may result in delayed payment.)
18. Participate in a Mid-Semester Conference with all students you tutor and their advisors.
19. Contribute to the continuous improvement of the TRIO SSS tutorial program.
20. Complete the Tutor Perception Survey at the end of each academic year, or during your final semester of tutoring.
21. Collaborate with the Tutor Coordinator to compile, manage, and record all tutoring data, including hours, subjects, and student assignments.
22. Actively participate in tutorial-related activities that support the mission and goals of the Student Support Services program.

Required Education

High School diploma or equivalent. Enrolled in a minimum of 6 credit hours at Wichita State University.

Additional Requirements

Earned a grade of B- or better in the courses student will be tutoring.

Required Experience

This is specific to each position and department. See additional requirements and preferences.

Preferred Qualifications

1. Ability to manage, add, remove, and organize content on SSS Website
2. Software Web Management Skills (HTML)
3. Ability to adapt to the new CMS (Content Management System)
4. Ability to learn quickly
5. Proficient in Microsoft Office Suite, Adobe Suite and other graphic design software
6. Good customer service skills
7. Ability to organize, prioritize and work on multiple tasks simultaneously
8. Ability to complete tasks in a timely manner with minimal supervision
9. Ability to pay attention to detail
10. Strong verbal and written communication skills
11. Ability to keep records and maintain confidentiality
12. Experience working with students similar to those served by SSS
13. Good judgment and decision-making skills
14. Good analytical and problem-solving skills

Physical Requirements

Ability to remain in a stationary position. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information.