Job Description

WesternU COP MTM Call Center Patient Advocate

Posting Number: S01217

Position Status: Part time

Campus: Western University Campus-Pomona, CA

Department: 1505-Pharmacy Practice

In compliance with SB 1162, Western University of Health Sciences is providing a pay scale for this position. The pay scale reflects the minimum and maximum target for new hire salaries for this position. Within this range, the individual pay is determined by a variety of factors, including but not limited to job-related skills, experience, relevant education or training, and work location. Please note that the compensation details listed reflects the base salary only.

Full Salary Range
Minimum: $Minimum
Maximum: $Maximum

Expected Pay Scale
Minimum: $17.00
Maximum: $20.00

Job Summary
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Knowledge, Skills and Abilities
$Knowledge_Skills_and_Abilities

Required Qualifications
$Required_Qualifications

Preferred Qualifications
$Preferred_Qualifications

Posting Date: $Posting_Date

Closing Date: $Closing_Date

Open Until Filled: Yes

Special Instructions to Applicants
$Special_Instructions_to_Applicants

Essential Job Duties

• Call patients regarding medication adherence
• Uncover challenges related to medication adherence
• Provide patients with suggestions and resources on how to improve medication adherence
• Contact pharmacies, physicians, and medical groups as needed to help improve overall care of the patient related to medication adherence.
• Document call success rates and escalations within the provided excel template
• Document successful calls within Practice Fusion EHR
• Sign off on one’s own documented calls within Practice Fusion
• Attend training sessions and call center meetings.

Describe Work Environment
$Describe_Work_Environment

To apply, visit https://jobs.westernu.edu/postings/25496