"Working Warhawk I - Help Desk Assistant"

Posting Details

Classification Summary

Classification Title

Position Information

Position Title
Working Warhawk I - Help Desk Assistant

Job Description

Preferred Qualifications

Posting Text

Department
Information Technology Services

Number of Vacancies

Job Open Date
11/17/2025

Job Close Date

Special Instructions to Applicants

You are strongly encouraged to schedule an On-Campus Job Search Assistance appointment with the AUM Career Development Center before applying. Visit Handshake for available appointment dates/times.

This posting requires a resume to complete the application. The Career Development Center provides resume review service to students, please visit www.aum.edu/career/students to submit a resume document for review.

Please upload your current or upcoming class schedule to the section titled, “Student Schedule”.

Duties and Responsibilities:

• Provides assistance and support via telephone, Zoom virtual meeting, email and onsite for resetting passwords, wireless network connection, Canvas support, DUO 2-factor Authentication support, printer support, computer hardware/software support, and other equipment
• Sanitizes lab areas as students/users leave throughout the shift.

Knowledge, Skills, and Abilities:

• Friendly, enthusiastic, reliable and willing to learn.
• Ability to commit to the work schedule established each semester and to arrive on time for work consistently.
• Helpful with a customer service-oriented and solution-oriented attitude.
• Ability to communicate effectively and congenially in spoken and written English.
• Ability to work independently with minimal supervision.

Minimum Qualifications: Experience with computer hardware and software (desired). This job requires evening and/or weekend work outside of university business hours.

Quick Link
https://www.jobs.aum.edu/postings/7281

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Describe any work experience relevant to this position.
   (Open Ended Question)

Applicant Documents

Required Documents

1. Student Schedule
2. Resume

Optional Documents