Job Summary
This position will assist the university community and partnered areas with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory and will work with our stakeholders to provide hardware and software support as well as training for supported technology. They…
will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.
This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.
Required Qualifications
- Two years post-secondary coursework
- 2 years experience with desktop and/or IT helpdesk/service desk
- Experience providing hardware and software support for desktops, laptops, mobile devices, and printers
- Experience with direct customer support
- Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration and hardware
Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.
Preferred Qualifications
- Experience with audio/visual (AV) equipment
- Experience with technology research, management, procurement and deployment
- Experience with managing vendor interactions
