26-116 Deputy Director of Admissions (MAN 180) – Office of Admissions - UPDATED

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Office of Admissions invites applicants for the position of Deputy Director of Admissions.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The Deputy Director of Admissions aids in the recruitment of undergraduate students and leadership of the Office of Undergraduate Admissions. The Deputy Director will direct the forward-facing operations of the office which include visitor experiences and CRM management.

The ideal candidate demonstrates excellent customer service, communication, organizational, and interpersonal skills and a commitment to working in a team environment.

Responsibilities include:

• Engage the leadership team in discussions of strategic planning of recruitment initiatives
• Assume a leadership role with the admissions Slate CRM planning
• Coordinate overall daily management of Slate CRM
• Support Slate CRM training through office retreats and sessions. This includes the creation of applicable training manuals
• Manage SLATE usage with campus partners
• Coordinate the management of the student ambassador program
• Provide training to new staff
• Serve as project lead for Office of Admissions initiatives
• Supervise four Assistant Directors and a Senior Associate Director
• Build and maintain positive relationships with prospective students and families, high school partners, and community organizations
• Perform other duties as assigned

Required Qualifications:

• Master's Degree
• Five (5) years of professional student admission work experience in a higher education setting
• Three (3) years of experience managing SLATE CRM system
• Experience managing professional staff
• Valid driver's license

Preferred Qualifications:

• Demonstrated experience developing recruitment strategies
• Demonstrated experience using data driven analytics in admissions
• Experience with application review and making admissions decisions
• Experience managing student workers