"Academic Advising Manager- Transfer Student Success Center, Division of Student Affairs"

Position Details

Hunter College seeks a visionary and collaborative leader to serve as the inaugural Manager of the Transfer Student Success Center (TSSC). Reporting to the Associate Dean for Student Affairs/Academic Support, this individual will manage a new campus-wide center dedicated to the recruitment, onboarding, and retention of transfer students, particularly through their first year.

The Manager will support the center’s infrastructure, oversee a team of cross-trained staff, and promote transfer student advocacy and engagement. The ideal candidate will bring a student-centered mindset, knowledge of transfer pathways (particularly CUNY and non-CUNY pipelines), and a strong commitment to equity, inclusion, and student success.

In addition to the CUNY Title Overview, the Academic Advising Manager will be responsible for the following duties:

• Support the development of programs and operational processes tailored to transfer students from both CUNY and non-CUNY institutions, addressing their unique needs and transitions
• Oversee high-impact programs such as peer mentorship, welcome events, and transition workshops
• Manage and provide personalized, one-on-one advising to a caseload of transfer students, helping them understand degree requirements, transfer credit evaluations, and academic planning
• Train and supervise Transfer Success Center Academic Advisors and other support staff
• Promote a culture of proactive, holistic advising and high-quality student service
• Ensure seamless collaboration with leadership and various team members of Financial Aid, Advising, Registrar, Admissions, Career Center, and other key offices
• Oversee advising protocols and ensure staff are equipped to support students with transfer credit evaluation, financial aid navigation, academic planning, and career related advice
• Create programming for CUNY vs. non-CUNY transfers, and adult learners, including orientation models, credit advocacy, and degree planning
• Serve as the primary liaison to academic departments, admissions, and faculty advisors to align services and support in training academic department advisors on the transfer initiative process
• Represent the Center in campus-wide student success committees and transfer initiatives
• In collaboration with the admissions office, work with external partners, including community colleges, to build transfer pipelines and support pre-admission engagement
• Alongside leadership, continually assess ongoing advising programs using direct and indirect, quantitative and qualitative methods
• Maintain center metrics and prepare reports on transfer student outcomes and Center performance
• Stay current with national best practices and recommend innovations to improve transfer student success
• Manager is expected to have staff photo and biography on website, and engage in virtual advising, chat rooms, social media, videos, and online tutorials
• Performs other duties as assigned
• Position may occasionally require evening and/or weekend work

Qualifications

Bachelor's degree and six years' related experience required.

Preferred Qualifications

• Master’s degree in higher education, counseling, public administration, or a related field
• Familiarity with higher ed technology solutions such as CRM, Student Information Systems, and Retention tools
• Familiarity with CUNY
• Knowledge of New York State and federal financial aid policies
• Experience launching or scaling new student success initiatives
• Experience working directly with transfer students or in transfer admissions/articulation
• Bilingual or multilingual proficiency
• Demonstrated experience supervising staff and managing student-facing operations
• Strong organizational, communication, and problem-solving skills
• Commitment to diversity, equity, and inclusion, especially in serving historically underserved student populations

CUNY Title Overview

Manages the development and operations of academic counseling services.

• Develops and coordinates campus efforts to provide a comprehensive academic advisement model and protocol; assists with strategic planning
• Supervises an academic advisement center; oversees counseling activities to provide consistently reliable information to students
• Works with academic departments to develop faculty advisement components
• Collaborates with other campus offices to provide smooth and coordinated access to academic counseling services in order to enhance student performance and retention
• Develops workshops and other training to utilize advising technologies
• Oversees the development of advisement brochures and sample study programs
• Assesses academic counseling activities by tracking student progress and evaluating advisement system; recommends enhancements
• Organizes and facilitates ongoing training on use of advising technologies
• May manage professional and clerical staff; may monitor unit budget
• Performs related duties as assigned

Compensation and Benefits

$86,741 - $102,408, salary commensurate with education and experience. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development.

How to Apply

Applications must be submitted online by accessing the CUNY Portal on City University of New York job website https://cuny.jobs/ and following the CUNYfirst Job System Instructions. To search for this vacancy, enter the Job Opening ID number 30997.