"Academic Advisor"

About the Position

Please Note: Review of applications will begin on November 3, 2025.

The Academic Advisor plays a vital role in furthering Cal State East Bay's strategic goals, vision, mission, and values as well as with CSU-wide goals and initiatives. These outcomes are accomplished by delivering holistic, consistent, sophisticated and comprehensive academic advising services to students with majors and minors in the College of Science. This position provides students with accurate, timely advising and evaluation of coursework as applicable to the completion of their major, general education, and university graduation requirements. This position will also assist students in pursuing their educational and career goals through various steps such as career discussions, graduate school research, connecting with faculty advisors, and career services, etc. The advisor autonomously addresses and resolves student issues with evidence-based strategies and maintains student records to ensure they meet Title 5, CSU, and University degree requirements. They assist with academic petitions, guide degree progression, and work collaboratively with academic departments, the registrar, and other campus offices to tackle a variety of student challenges. Additionally, this role involves active participation in the development and execution of policies and strategic planning in the advising space, all aimed at promoting the success, persistence, and timely graduation of students within their college or department. This position supports the whole student by providing information and guidance with clarity and kindness.

This position is a team member of the College of Science’s (CSCI) Student Service Center and will work closely with the leadership of the CSCI student service center in training new colleagues, facilitating orientation, facilitating group advising/workshops, and supporting new freshman and/or transfer students.

Advising at the Concord campus or representation at events held at other institutions may at times be required.

Responsibilities

Academic Advising

• The duties described below will be carried out in alignment with academic department practices some of which may require review and sign-off by departmental faculty advisors. Advising is delivered holistically in support of individual student needs and goals.
• Provide in-depth academic advising to undergraduate students, with a focus on assigned caseload, covering general education, graduation requirements, college-based policies, and related procedures.
• Document appointments and interactions with appropriate notes in university designated systems.
• Lead initiatives for the development of academic plans and strategies tailored to individual student needs.
• Verify accuracy of academic records, such as transcripts or test credits. Determine need for equivalency requests and substitutions.
• Proactively assist students in the development of academic plans.
• Utilize extensive knowledge of academic policies to handle complex advising cases, offering strategic guidance to students.
• Problem solves with students to improve students’ educational strategies, such as effective study habits, time management skills, and supportive educational environments.
• Act as a primary liaison to other college departments, centers, and offices across campus, collaborating closely with the College of Science advising leadership team which may include Associate Deans and Advising Coordinators.
• Deliver or help facilitate workshops for students in the assigned department(s) within the College of Science, with a focus on preparing and reviewing students for employment, training, or application to subsequent degrees post-graduation.
• Support the onboarding and enrollment of new freshman and new transfer students with a focus on assigned caseload.
• Attend all campus-wide advisor trainings related to academic advising.

Academic Progress Oversight

• Using available technology, monitor and assess students’ schedules and progress to ensure they are taking appropriate courses to progress towards their degree goals. Adjust students’ academic/education plan based on changing needs and challenges.
• Respond proactively to performance alerts and manage student cases with a focus on enhancing academic success and make appropriate referrals to campus resources.
• Oversee registration processes, contributing to the refinement and improvement of procedures.
• Upon transition to new advisor or graduation, complete review of academic records to ensure smooth transition to new department, advisor, or graduation.
• Utilize referral system in Bay Advisor to track transitions.

Project Coordination

• Assist in the development of college-based advising tools, outreach, and resources.
• Coordinate projects and outreach aimed at promoting timely degree completion, while maintaining detailed records.

Office Planning, Management, and Program Development

• Represent academic advising at events for student recruitment and transition support.
• Enhance student services by strategically leveraging technology, identifying optimal uses for available software.
• Utilize technology tools to efficiently deliver and monitor all services and student information.
• Participate in outreach activities, establishing strong connections with community colleges and local high schools.
• Mentor and provide basic training to new advisors, enhancing the overall quality of advising services.
• Engage in professional development opportunities and contribute to the training of departmental staff.

Minimum Qualifications

Experience

• The equivalent of two (2) years of professional experience in one of the student services program areas or in a related field.
• Experience should give evidence of competence and indicate the potential for further growth.
• A master’s degree in a job-related field may be substituted for one year of professional experience.

Education

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.
• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Required Qualifications

Knowledge

• Advanced knowledge of academic advising, research, and interview techniques.
• Practices, procedures, and activities of the program to which assigned.
• Principles and techniques of individual advising.
• Academic, personal and career planning and goal setting.
• Student services and programs on a college/university campus.
• Problem-solving and conflict resolution strategies.
• Current software, technology, and online resources.
• Operate standard office equipment and software including Oracle's PeopleSoft, EAB, Adobe Sign, Google Education Suite, and Microsoft Office (Access, PowerPoint, Excel, and Word).

Ability

• Understand and apply program rules and regulations.
• Use logical reasoning and initiative for planning and implementing long-term program improvements.
• Gather information through interviews and analyze data for verbal or written presentations.
• Provide effective individual and group advising to students from diverse cultural, ethnic, socioeconomic, academic, sexual orientation and disability backgrounds.
• Recognize and respect diverse value systems.
• Establish and maintain cooperative relationships with faculty, administrators, and various stakeholders.
• Quickly acquire a comprehensive knowledge of advising unit operations and programs.
• Learn and apply Title V, California State University, and Cal State East Bay policies and procedures.
• Make decisions and carry through on actions having implications with regard to other program or service areas.
• Actively listen to students; provide accurate, respectful and effective communication to students, staff, faculty and administrators; exercise confidentiality, discretion, and judgment; handle moderately sensitive interpersonal issues.
• Keep supervisor adequately informed, demonstrate regular attendance and positive performance evaluations.
• Collaborate closely with a diverse population, including students, staff, faculty, and administrators.
• Assist with workshops and presentations.
• Proficiency in utilizing software platforms including, but not limited to PeopleSoft, Educational Advisory Board (EAB), Google/Microsoft Office Suite, OnBase, and Canvas.

Skills

• Bias toward collaboration and teamwork.
• Effective oral, written and nonverbal communication skills.
• Customer/Client Focus with an emphasis in problem solving and resolution.
• Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
• Diversity and inclusion.

Certificate, licenses, and education

• Bachelor's degree in related area and minimum 2 years equivalent experience/training. Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.