Academic Advisor II

Job Summary

Advises students on complex academic matters, such as course selection and degree requirements, while maintaining appropriate confidentiality, updates student advising records and contributes to the development of academic advising-related programming. This individual also works with students who pose retention risks to ensure all students reach academic, personal, and professional success. Provide direction and supervision to Advisor I.

Job Description

• Receives, processes and responds to academic inquiries according to established policies and procedures, handling requests that require escalation due to complexity.
• Serves as a main point of contact for students who pose retention risks, providing complex organizational information about educational options, academic requirements, and institutional resources and addressing their needs.
• Counsels students in identifying and assessing their interests, skills and values to match appropriate fields of study and career options and refers students to appropriate institutional resources.
• Maintains confidentiality and accurate student records according to program policies.
• Develops, plans and implements academic advising programs such as workshops, panel discussions and guest speakers.
• Provides leadership, guidance, and supervision to Academic Advisor I positions.