Case Manager, Rising Star/Dallas Promise

Position Summary

The Case Manager, Rising Star is responsible for the coordination of the college Rising Star Program and its student population at the college location. Responsible for coordinating and providing various student services and functions in support of the achievement of overall program goals and objectives. Serves as liaison between college location and internal and external entities as it relates to the Rising Star program.

Required Knowledge, Skills and Abilities

• Experience leading or managing major change initiatives.
• Ability to identify and address opportunities and challenges that arise as a result of Dallas College’s current transition.
• Experience working with student support programs (counseling, threat assessment, health & wellness programs, etc.).
• Experience working with underserved and marginalized communities.
• Demonstrated ability to work effectively with students from the full range of diverse populations.
• Knowledge of applicable laws and regulations regarding student accessibility and the Americans with Disabilities Act and Veterans.
• Knowledge and understanding of student development theory and programs; knowledge of student due process policies/procedures; knowledge and understanding of the current issues and trends in student affairs and student development.
• Experience in strategic planning, assessment of program(s) effectiveness, and development of guidelines to enhance student success units within the institution and with accrediting bodies.

Key Responsibilities

• Implementation and leverage technology platforms such as Navigator, and Pieces to support the student care network.
• Provides leadership to the organization to ensure work is of the highest quality and consistent with administrative and operational best practices; this could include reviewing and revising strategy, approach, and methodologies used within the organization to ensure the best-integrated practices for special populations.
• Oversee the organization’s key community involvement and program areas.
• Assist with community-building strategies that are inclusive of ideas and participation of residents, community leaders and partners, business leaders, and stakeholders; and
• Hold Individual and group engagement sessions for students interested in experiential learning, develop, and facilitate innovative workshops, and manage, develop, and advertise the experiential learning information resources available.
• Collaborate with other departments and student services to effectively market experiential learning through outreach programming.
• Engages special population students and alumni on internship options and opportunities, including customized services for specific populations.
• Uses standard quantitative and qualitative assessments to help clients assess career goals.
• Responsible for coordinating various student services and functions such as, but not limited to, case management services, financial aid orientation and paperwork processing, new Rising Star student orientations/campus tours, tutoring services, student recognition ceremonies, tracking student progress, graduation, transfer assistance, and other related student support services provided to the Rising Star student population.
• Establishes and maintains contact with community agencies, school districts, and organizations to promote Dallas College, and the Rising Star Program through continuous visits to service area schools.
• Provides program expertise in the design and implementation of special college Rising Star events; provides support to the Rising Star student club; may provide follow-up assistance to Rising Star alumni.
• Works closely and collaboratively with internal departments such as the Dallas College Foundation Office, Dallas College Rising Star Office (DRSO), financial aid offices, and other campus locations in support of the program; actively participates in the Rising Star Committee.
• Maintains appropriate databases, materials, records, and/or data necessary to provide statistical information to internal and external entities related to recruitment, retention, student progress, program success, or as requested.
• Responsible for managing department budget allocation.
• Hires, trains and evaluates assigned staff.
• Utilizes excellent communication skills and the ability to interact with internal/external stakeholders and constituents within the Dallas College community network.
• Provides excellent customer service.
• Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday, especially during heavy registration peak times including nights and weekends.
• Completes required Dallas College Professional Development training hours per academic year.
• Perform other duties as assigned, maintaining all standards in accordance with Dallas College policies and procedures.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Associate Degree in related field. Official transcripts required.
• Current and valid Texas driver’s license required.
• Excellent interpersonal relations skills.
• Bilingual or multilingual skills preferred.

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.