Academic Affairs Coordinator

Primary Purpose of Organizational Unit:

The School of Government at the University of North Carolina at Chapel Hill works to improve the lives of North Carolinians by engaging in practical scholarship that helps public officials and citizens understand and improve state and local government. As the largest university-based local government training, advisory, and research organization in the United States, the School of Government offers up to 300 courses, webinars, and specialized conferences for more than 14,000 public officials each year. In addition, faculty members annually publish approximately 50 books, manuals, reports, articles, bulletins, and other print and online content related to state and local government. The School is also home to a nationally ranked graduate program in public administration.

The Master of Public Administration program prepares leaders for service in local, state, and federal government, as well as nonprofit organizations. The MPA degree is offered in both on-campus and online formats, with identical degree requirements. Alumni hold leadership roles across all levels of government and organizations committed to advancing public interest.

Position Summary:

The Academic Affairs Coordinator provides student-centered support and administrative services for the School of Government, with primary responsibility for the Law, Government, and Public Service undergraduate minor. Serving as a primary point of contact for prospective and current students, the position delivers accurate program information and guidance on requirements, course selection, and academic processes, and connects students with faculty advisors and campus partners as appropriate.

The Academic Affairs Coordinator supports recruitment and admissions related activities for the undergraduate minor, including outreach, prospective student engagement, enrollment tracking, and assessment of recruitment outcomes. The position coordinates onboarding, registration, enrollment management, and annual course scheduling in collaboration with faculty, academic units, and campus partners.

In addition, the Academic Affairs Coordinator supports academic affairs operations for all School of Government undergraduate and graduate programs through administrative coordination, data tracking and reporting, student support, and the planning and execution of academic and cocurricular events and programs that promote student engagement and program effectiveness and efficiency.

Minimum Education and Experience Requirements:

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience:

• Experience providing student-facing customer service, student services, or administrative support in an academic or related setting.
• Demonstrated ability to manage multiple priorities, coordinate deadlines, and maintain accurate records with strong attention to detail.
• Strong written and verbal communication skills, including the ability to explain processes clearly and respond professionally to inquiries.
• Proficiency office software (e.g., Microsoft Word, Excel, Outlook, Teams) and ability to learn student information systems and scheduling tools.

Preferred Qualifications, Competencies, and Experience:

• Experience in a student-facing role within higher education, including admissions and recruiting support, providing direct guidance to prospective and current undergraduate and/or graduate students.
• Experience planning and delivering student services-related events and activities (e.g., recruitment events, marketing/outreach initiatives, and admissions programming), including logistics and communications.