Assistant Dean of Students for Case Management

Primary Purpose of Organizational Unit:

The Dean of Students is a unit in Student Affairs with a mission to provide support and assistance to the University of North Carolina at Chapel Hill community focused on empowering students, to succeed in navigating the University environment. Our four pillars – CARE, Collaborate, Celebrate, and Empower – guide our approach everyday work.

Position Summary:

• This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The Assistant Dean of Students for Case Management is an integral member of the Student Care and Case Management area of the Dean of Students (DOS) team. They are a resource, advocate, and liaison for Carolina students, faculty, staff, parents/families, and community partners that support and contribute to student resilience and success at Carolina. This position serves as the lead case manager for the Student Care Team (the multi-disciplinary team that assesses student of concern referrals and coordinates assistance and support for students exhibiting concerning behaviors) and may serve as the designee for the Associate Dean chairing the team in their absence. This position is highly collaborative and plays a lead role in nonclinical student case management developing and implementing both long- and short-term response plans to address a wide range of student experiences and concerns. Examples include but are not limited to basic needs insecurity (i.e., housing, food, etc.), physical and mental health, adjustment concerns, student safety, academic, personal/family crisis, and integration into campus life. The Assistant Dean of Students for Case Management also leads specific department initiatives and associated assessment efforts related to the ongoing development and maintenance of comprehensive resources including referral agencies, offices, departments, individuals, and other relevant resources for students. This position reports to the Associate Dean of Students and works collaboratively with on- and off-campus colleagues and partners and other members of the Dean of Students team to support and implement the programs and services within the entire portfolio.

This position serves as a member of the Critical Incident Response Team (CIRT), the Student Affairs on-call student crisis/emergency team and may support campus high interest events and pan-university emergency response needs. This position reports to the Associate Dean of Students, is designated as a Campus Security Authority and Responsible Employee and must work collaboratively with other members of the Dean of Students team, as well as on- and off-campus colleagues and partners.

Minimum Education and Experience Requirements:

Relevant post-Baccalaureate degree required (or foreign degree equivalent) with three years or greater of related professional experience; for candidates demonstrating comparable professional backgrounds, will accept a relevant Bachelor’s degree (or foreign degree equivalent) and five years or greater of relevant experience in substitution.

Required Qualifications, Competencies, and Experience:

• Demonstrated leadership experience and effectiveness in cultivating care for students, instructors, staff, and community partners who reflect the varied identities that exist in the university environment.
• Experience effectively assisting and/or supporting a large and diverse case load of individuals who are involved in or impacted by personal crisis, mental health concerns, trauma, and other disruptive/disturbing life events (e.g., 1-1 meetings, making referrals, service coordination) with great care and sensitivity.
• Knowledge of current research, trends, and best practices related to non-clinical case management programs and services.
• Experience developing, implementing, and assessing effective programs and services.
• Experience working autonomously and as an effective member of a collaborative, and fast-paced team.
• Experience effectively prioritizing and navigating complex emergent situations and adapting easily to changing priorities based on emergent needs.
• Experience managing confidential and sensitive information and situations with diplomacy and demonstration of excellent critical thinking and sound judgement.
• Experience with the application of federal, state, and local laws, policies, and/or regulations.
• Understanding of the environment and culture of a highly selective, competitive research University with the ability to work collaboratively with on and off-campus partners, including faculty.
• Availability/flexibility to work some evenings and weekends.
• Valid NC Driver’s License or eligibility to hold a valid NC Driver’s License.

Preferred Qualifications, Competencies, and Experience:

Position relevant master’s degree, post-bachelor’s professional degree, or foreign degree equivalent and five years of full-time relevant professional experience obtained post-graduate/professional degree attainment; two years in a related graduate assistantship is equal for one professional year.

• Direct professional experience in non-clinical case management in a post-secondary, higher education setting.
• Demonstrated experience and skills in implementing effective programs, services, and systems that assist and/or support a large and diverse caseload individuals who are involved in or impacted by personal crisis, mental health concerns, trauma, or other disruptive/disturbing life events with great care and sensitivity; 24 hour on-call experience is notable.
• Experience participating as a member of multi-disciplinary crisis, care, and/or behavior intervention teams.
• Excellent communicator (written and verbal) with experience delivering information to diverse constituencies in individual, as well as small and large group settings using multiple formats (e.g., in-person, telephone, virtual/video).
• Knowledge of and applied experience related to non-clinical case management, student development, adult learners, first generation college students, transfer students, and/or crisis response
• Experience building and sustaining relationships with a diverse population of students, faculty, staff, parents / families, and community partners to address a wide array of situations and needs.
• Experience with the application of federal, state, and local laws, policies, and/or regulations, specifically FERPA, Title IX, HIPPA, Clery, VAWA, and others that are similar and apply to higher education.
• Knowledge and experience maximizing the use of non-clinical case management software; experience with Advocate by Symplicity is a plus.
• Experience developing and implementing operational and service-based assessments/evaluations and using data to inform practice and/or policy.

Special Physical/Mental Requirements:

• Ability to lift and move up to 25 pounds with or without reasonable accommodations.
• Ability to drive a state-owned vehicle on a limited basis, as directed by the supervisor.

Campus Security Authority Responsibilities:

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.