"Academic Operations Administrator"

Hobart and William Smith Colleges is looking for an Academic Operations Administrator who is excited about providing exceptional service to HWS students, faculty, staff and alumni as part of a dynamic Registrar team. Reporting directly to the Registrar, the position provides administrative and technical support for the office and serves as the front-facing customer service representative, acting as a resource for the entire community around grading, degree declaration, classroom reservations, graduation, diplomas, etc. The work is varied and encompasses a wide variety of administrative responsibilities. The role requires the ability to work independently, with attention to detail, and a good understanding of policy and procedures.

The ideal candidate will come with energy and a willingness to learn, as well as the interpersonal and communication skills to serve a diverse population.

Essential Responsibilities:

• Manages the phones, walk-ins, and emails for the office.
• Enters and maintains student data - major and minor declarations, advisor contact, demographic and address information, transfer and AP credits, course withdrawals, grade changes, Dean's list, probation, honors and academic awards, etc.
• Produces enrollment and degree verifications.
• Issues official and unofficial transcripts and manages the transcript requesting process through a third-party vendor.
• Creates, maintains, and manages the archiving of individual student files, both paper and electronic.
• Understands, complies with, and communicates around the Family Educational Rights and Privacy Act.
• Assists with on-line processing of student registrations, drop/adds, grades, data-entry and classroom scheduling.
• Coordinates and oversees the degree application process and orders and manages diplomas.
• Interviews, hires, and supervises student employees.
• Manages the office by creating purchase orders, processing payments, and ordering office supplies.
• Other duties as required.