Academic Program Specialist - Undergraduate Studies

Responsibilities

• Responsible for counseling and providing academic related guidance to students progressing toward a degree. Manages undergraduate academic processes in regards to student records, academic standing, and course load as it pertains to progression toward degree. Maintains effective communication with departments on campus to ensure accuracy of the student record and timely certification of student to upper division status.
• Counsels and provides guidance to freshmen and sophomore students not formally admitted to their major, giving professional knowledge and advice regarding academic requirements in compliance with the policies of the Division of Undergraduate Studies while documenting decisions regarding registration, drop/add, underloads, overloads, course drops and withdrawals. Works with students to ensure appropriate course registration to comply with general education and university-wide academic requirements.
• Works with staff in Undergraduate Studies to develop and maintain content available for students and visitors to office. Assists with the maintenance of internal documents including policy documents, student visitation lists, office changes, courtesy faculty appointments and courses.
• Assists students with registration, drop/add, overloads, underloads and regular course drops. Conveys and interprets policy to ensure compliance within the department and with FSU. Assists with the probation and dismissal lists each semester.
• Reviews and maintains student records and data, making recommendations for those on academic probation and other difficult academic situations. Coordinates orientation data downloads and remediation testing for all incoming students.

Qualifications

A Bachelor's degree and two years of experience; or a high school diploma or equivalent and six years of experience. (Note: a combination of post high school education and experience equal to six years.)

Preferred Qualifications

• Customer service experience.
• Ability to establish and maintain effective working relationships with students, parents, supervisors, and interdepartmental personnel.
• Ability to interpret and explain policies to students, parents, faculty, and staff.
• Attention to detail and the highest standard of integrity are imperative.
• Excellent computer, creative problem-solving, written and communication skills are essential.
• Must have the unique ability to deal with people calmly, confidently and with complete objectivity.
• Ability to prioritize, organize and perform multiple work assignments simultaneously.
• Knowledge of university academic programs and policies.
• Knowledge of principles and practices of academic program planning, development, and evaluation.
• Experience with Microsoft Office programs.
• Basic office experience including filing practices.
• Experience must be related to the duties of the position, i.e., Communication, computer skills, and policy knowledge.
• Sensitivity in handling access to sensitive data.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.

Anticipated Salary Range

Starting at $44,056.80, commensurate with education and experience.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
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How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.
This position requires successful completion of a criminal history background check.
This position is being re-advertised. Previous applicants need not reapply.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.