Academic Success Advisor, Online

Employer: Arizona State University at Tempe

Location: Tempe, Arizona (US)

Salary: Competitive

Date posted: Sep 5, 2025

Position Type: Administrative, Student Affairs, Academic Advising & Academic Support Services

Employment Type: Full Time

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

The W. P. Carey School of Business Undergraduate Programs Office is currently seeking a service-oriented individual to join our ASU Online advising team. Our undergraduate advising teams support our Tempe Campus, Polytechnic Campus, West Campus, and ASU Online students, focusing on student success, retention, and timely progress toward degree completion. Strong technical, administrative, and organizational skills are needed, along with the desire to help students succeed. Academic Success Advisors have a “Business is Personal” perspective, along with strong written and verbal communication skills. They are also part of a team that jumps in and is willing to help out when and wherever necessary. These supporting activities include, but are not limited to, grading for a first-year student success course, participating in events on any of our campuses, and attending W. P. Carey Convocation.

This Academic Success Advisor is dedicated to working with ASU Online students pursuing online business degrees. This position is a full remote work arrangement however staff will be required to attend occasional onsite meetings for team building, training, and student support events.

DAYS AND SCHEDULE: 8:00 AM to 5:00 PM; M-F; some evenings and weekends as needed.

Salary Range: $45,000; to commensurate with education and experience

Working Environment:

• W. P. Carey staff embody a “how can I help you?” mentality and are embedded in a “Business is Personal” culture
• Ability to operate independently within a larger, collaborative team environment
• Ability to clearly communicate to perform essential functions. Use office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, and mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals
• Ability to problem-solve and assess students' individual needs to provide accurate, detailed information regarding academic planning, retention, scholarship renewal and degree completion
• Ability to rapidly learn, adapt and effectively utilize new technology, practices, policies and methods
• Cognitive ability to communicate effectively to develop advisement materials in various formats (electronic, hard-copy, etc.), and to coordinate and present information to current and prospective students
• Cognitive ability to provide complex evaluations/assessments of students/programs, including interpretation of policies, procedures, and requirements of various degree/certification programs within the school
• Work extended hours, including evening and/or weekends, as needed

Essential Duties:

• Serves as a professional academic advisor for the W. P. Carey School of Business, advising undergraduate business students and other interested undergraduate students
• Works with students both one-on-one and in group/class settings, interacting in-person, phone, Zoom, email and/or other technology
• Proactively monitors student academic progress through a variety of reporting tools including eAdvisor, Salesforce, PeopleSoft and DARs. In addition to these tools, phone outreach will be used to relay academic options, course selection and registration
• Responds promptly to student questions and concerns, working with them in their degree progression and completion. This includes current, prospective (high school and transfer), and students in transition (incoming or outgoing)
• Assist student with interpreting University, college and program level academic policies and procedures
• Working closely with students to identify all academic options including, but not limited to: degrees, extracurricular activities, study abroad program(s), research, and internships; supporting and providing counsel to students in selection of options best suited to students' goals, interests and skills
• Works closely and collaboratively with students, faculty, and staff to ensure academic success
• Assist students and parents in crisis; making appropriate and timely referrals for non-academic issues and/or concerns to applicable services including, but not limited to: Student Health, Counseling & Consultation, and Career Services
• Participate in and present at workshops related to academic advisement and skill development
• Actively participate in and attend Undergraduate Program events, including New Student Orientation, New Student Welcome events, WPC 101, Convocation, and more

Desired Qualifications:

• Bachelor’s degree
• Masters degree preferred
• Experience working with students in higher education/college level academic advising
• Collaborative, positive outlook; flexibility
• Evidence of effective verbal and written communication skills
• Demonstrated use of problem-solving skills; critical thinking; time management skills; and having to rapidly adapt and effectively utilize new technology, practices and policies
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and others
• Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented
• Demonstrated knowledge of ASU academic structure and organization
• Experience using: Student information computer system (i.e., PeopleSoft, DARS, etc.)
• Experience using: Microsoft Office Applications (i.e. Outlook, Word, Excel, Access, PowerPoint)
• Experience using: CRM (i.e. Salesforce)

Department Statement:

The W. P. Carey School of Business at Arizona State University is the largest business school in the United States with more than 23,000 students and 120,000+ alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes Inclusive Excellence and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country.

W. P. Carey prides itself on being a place “where business is personal.” Business is personal means that kindness, courtesy, and respect lead our actions. We care for each other and support one another. We’re proud of that commitment, and look forward to it shaping your experience at W. P. Carey. Learn more at wpcarey.asu.edu.

All we do at ASU is guided and inspired by the University Charter, which reads:

ASU is a comprehensive public research university, measured not by whom it excludes, but by whom it includes and how they succeed; advancing research and discovery of public value; and assuming fundamental responsibility for the economic, social, cultural and overall health of the communities it serves.

The W. P. Carey School of Business continually strives to foster a welcoming environment.

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link: https://www.myworkday.com/asu/d/inst/1$9925/9925$12576.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV