Advising Student Support Specialist

Employer: Arizona State University at Tempe

Location: Tempe, Arizona (US)

Salary: Competitive

Date Posted: Sep 5, 2025

Position Type: Administrative, Student Affairs, Academic Advising & Academic Support Services

Employment Type: Full Time

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.

Job Description:

The W. P. Carey School of Business Undergraduate Programs Office is committed to the success of our students during their time at ASU and beyond. We are looking for service-oriented individuals who are committed to serving a diverse student body and can incorporate a “Business is Personal” attitude. Successful candidates will have strong technical and organizational skills, a “How can I help?” approach, excellent time management skills, and be able to work independently as well as collaboratively.

Student Support Specialists are a specialized team within the Undergraduate Advising Office that jumps in and is willing to help out whenever and wherever is necessary; this includes handling all incoming calls and emails for our undergraduate advising office, working independently with students in-person as they enter the advising office, assessing and researching transfer credits, assisting with new student orientations, and attending W. P. Carey Convocations. In addition, candidates must be comfortable with change and be able to adapt quickly.

Days and Schedule: Work hours commensurate with the Undergraduate Programs Office hours: Office is open Monday through Friday from 8:00 am – 5:00 pm. Schedule may include some evening and weekend hours based on office events.

Position Salary Range: $42,400; to commensurate with education and experience

Essential Duties:

• As a member of the front desk staff in the Undergraduate Programs advising office, Student Support Specialist greet all visitors entering the office
• Checks students into their scheduled advising appointment
• Assist in managing the daily advising appointment calendar, which includes rescheduling and cancellation of appointments as needed
• Provide assistance and support to students and visitors utilizing their knowledge of Arizona State University and the W. P. Carey Community
• Support students through complex academic situations to aid in their understanding of policy and procedures (including, but not limited to: withdrawals, overrides, and student accounts)
• Offers referrals for nonacademic issues and/or concerns to students and visitors (including, but not limited to the offices of: Student Health, Counseling and Consultation, and Financial Aid)
• Handle case management through Salesforce and SOS by reviewing incoming student requests and responding to inquiries, or distributing inquires to the appropriate team
• In addition to supporting the front desk, Student Support Specialist will split time administratively supporting current students as well as incoming transfer students by evaluating transcripts to interpret degree audit reports
• Provide degree audit exceptions when needed as part of the WPC transfer credit evaluation process for new transfer students; this may also include communicating with various ASU offices to post exceptions
• Constantly remains up-to-date on changes and upcoming events within the university and WPC, this involves online research, making connections with other ASU offices, and developing open communication across all of ASU to best service students
• Participate in recruitment/admissions, retention, career development, and student engagement activities, including teaching a student success course, attending Camp Carey, assisting at new student orientation, and attending W. P. Carey convocations
• May supervise student employees on special projects
• Performs general administrative and clerical duties (including, but not limited to: organizing mail, coordinating offices, delegating supplies, rescheduling appointments, etc.)

Desired Qualifications:

• Experience working in a high-volume, service focused environment
• Strong customer service skills; team work
• Evidence of effective verbal and written communication skills
• Demonstrated use of problem-solving skills; critical thinking; and time management skills
• Ability to rapidly adapt and effectively utilize new technology, practices and policies
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and others
• Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented
• Knowledge of Microsoft applications (i.e. Word, Excel, Outlook)

Working Environment:

Details as above in Essential Duties and other sections.

Department Statement:

The W. P. Carey School of Business at Arizona State University is the largest business school in the United States with more than 23,000 students and 120,000+ alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes Inclusive Excellence and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country. W. P. Carey prides itself on being a place “where business is personal.” Business is personal means that kindness, courtesy, and respect lead our actions. We care for each other and support one another. We’re proud of that commitment, and look forward to it shaping your experience at W. P. Carey. Learn more at wpcarey.asu.edu. All we do at ASU is guided and inspired by the University Charter, which reads: ASU is a comprehensive public research university, measured not by whom it excludes, but by whom it includes and how they succeed; advancing research and discovery of public value; and assuming fundamental responsibility for the economic, social, cultural and overall health of the communities it serves. The W. P. Carey School of Business continually strives to foster a welcoming environment.