"CAEI Operations Specialist"

Job Summary

The Operations Specialist (CAEI) is a full-time, 10-month position. This role will provide essential administrative support to maximize the efficiency and effectiveness of the learning center's operations. The ideal candidate will be highly organized, have strong communication skills, proficiency in office software, and a passion for supporting students and faculty in an educational environment.

Essential Job Functions & Responsibilities

• Provide comprehensive administrative support to the Center Director and staff, including managing calendars, scheduling meetings, and coordinating events.
• Serve as the first point of contact for students, faculty, and visitors, providing friendly and efficient customer service.
• Assist in the preparation and organization of educational materials, resources, and programs offered by the learning center.
• Maintain accurate records and documentation, including student attendance, tutor schedules, and service usage statistics.
• Manage incoming communications, including phone calls, emails, and in-person inquiries, ensuring timely and appropriate responses.
• Provide support to the Center Director and Learning Support Managers with the onboarding of tutors, including correspondence with prospective hires, coordinating interviews, communicating with HR staff and IT to ensure candidates move through the onboarding process seamlessly.
• Support the coordination of workshops, tutoring sessions, and other learning center activities, including setup and follow-up.
• Assist with data entry, reporting, and maintaining databases related to student services and learning center operations.
• Collaborate with faculty and staff to ensure effective communication and support for student learning initiatives.
• Participate in team meetings and contribute ideas for improving center services and operations.
• Uphold confidentiality and adhere to university policies and procedures regarding student information.

Required Skills & Experience

• Previous experience as an administrative assistant or in a similar role, preferably within an educational environment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfortable learning new software tools.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills.
• Ability to work independently as well as part of a team.
• Strong attention to detail and problem-solving skills.
• Familiarity with student services, tutoring, or academic support programs is a plus.

Work Location

Work will be conducted at the front desk of the university learning center, situated in an open and inviting environment on campus.

Education Requirements

High school diploma or equivalent required; Associate’s or Bachelor’s degree in a relevant field preferred.