"Academic Success Coach I"

Job Summary

The Academic Success Coach serves as the primary facilitator of academic coaching for students on academic intervention. This role supports students through the creation, maintenance, and completion of an Academic Improvement Plan (AIP). Coaches orient students to the intervention process and university policies, maintain positive relationships with assigned students, monitor progress, and provide additional follow-up and referrals as needed. They also support non-AI students who opt in for services.

This position has been identified by Federal Law (Jeanne Clery Act) as a Campus Security Authority (CSA), with significant student and campus responsibilities. CSA's are obligated to report crimes reported to them which occurred on campus, in public areas bordering campus and in certain non-campus buildings owned or controlled (leased) by the University.

Responsibilities

• Manage communication with a caseload of over 200 students undergoing academic intervention, ensuring they are informed about the AIP process, University policies, and available resources
• Provide individualized and group coaching sessions to support students' academic progress and promote success
• Respond constructively to a wide range of student concerns, not all of which may be academic
• Maintain a current calendar for walk-in hours and student appointments
• Represent the Academic Success Center at events including orientation, open houses, and recruitment events

Required Qualifications

Educational Requirements

• Bachelors Degree

Required Experience

• One or more years of experience working in educational support settings, coaching, mentoring, or related environment

Preferred Qualifications

Preferred Educational Qualifications

• Master's Degree

Preferred Experience

• Experience working in academic support in higher education

Proposed Salary

$51,000

This is an exempt position paid on a monthly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proficiency with computer and Microsoft Office applications software including word processing, spreadsheets, and databases
• Demonstrated commitment to customer service centered work ethic
• Ability to work collaboratively and independently

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills
• Effective time management, problem solving, listening, public speaking, advising and counseling skills

Location

Armstrong Campus - Savannah, GA

Department Information

Academic Success Center