"Access Representative - UCI Health Chapman Psychiatry - FT Day Shift"

Access Representative - UCI Health Chapman Psychiatry - FT Day Shift

Req ID: 122214

Location: Orange, California

Division: Medical Center

Department: UCI Health Chapman Psychiatry

Position Type: Full Time

Salary Range Minimum: USD $24.17/Hr.

Salary Range Maximum: USD $30.08/Hr.

Who We Are

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Your Role on the Team

Position Summary:

Incumbent serves as first point of contact for patients in the ambulatory clinics. Enters patient data to the registration system and verifies insurance and/or third party coverage. Handles inbound and outbound calls to patients to effectively schedule, confirm, modify or cancel appointments as a result of operational changes or patient request. Performs general clerical and reception duties.

What It Takes to be Successful

Required Qualifications:

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Minimum 6 months experience working in a customer service position plus 6 months in a call center setting/clinical setting with high call volume; OR 12 months experience working in a call center
• Demonstrated experience using office equipment such as a printer, copier, fax, scanner
• Demonstrated experience using multi-line telephone system
• Demonstrated experience using a computer, including data entry and retrieval
• Ability to make simple calculations and perform simple math
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• Ability to effectively read, write and speak English

Preferred Qualifications:

• Knowledge of University and medical center organizations, policies, procedures and forms
• Demonstrated knowledge of medical terminology
• Demonstrated knowledge of insurance programs and/or government programs
• Demonstrated experience working with a patient registration software system
• Demonstrated experience working in registration, scheduling and/or authorization process
• Demonstrated experience working in a hospital or medical office setting
• Bilingual skill in Spanish or Vietnamese or Chinese

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.