"Access Services Associate"

Job Details

Founded by the Congregation of Holy Cross in 1948, Stonehill is a private Catholic college located just 22-miles from downtown Boston on a beautiful 384-acre campus in Easton, Massachusetts. With a student-to-faculty ratio of 13:1, the College engages its 2,500+ students in 80+ rigorous academic programs in the liberal arts, sciences, and pre-professional fields.

Faithful to the Holy Cross tradition in education, Stonehill College is committed to developing its students' moral, spiritual, intellectual, physical, and social competencies and seeks to build and sustain a campus community that embraces diversity and inclusion in its teaching, learning, living, and working. Stonehill values the diversity of persons, opinions, and cultural and religious perspectives. In fulfillment of its motto, Lux et Spes (“Light and Hope”), the College cultivates in its students the competence to think, act, and lead with courage toward creating a more just and compassionate world.

The purpose of the Access Services Assistant position is to assist the Access Services Team in accomplishing the objectives of the Access Services Department by providing effective, efficient access to the materials in the Library’s collection, delivering quality support services that are responsive to the informational needs of the College community, implementing procedures for the organization, care and maintenance of the circulating and reserve collections, and helping to maintain an environment that is conducive to learning.

Essential Duties & Responsibilities

Circulation Operations (25%)

• Facilitate circulation of materials to patrons
• Retrieve reserve materials
• Check out materials using the automated library system
• Administer access and loan policies
• Register eligible patrons and enter confidential patron data
• Assist patrons in locating and using print and online resources
• Help patrons use the online catalog and specialized equipment (printers, computers, etc.)
• Maintain orderly stacks through straightening and shelf-reading
• Re-shelve materials using Library of Congress classification
• Place holds on checked-out items and email patrons if needed
• Inform patrons about the availability of held items
• Schedule group study room usage
• Conduct searches for missing materials
• Mend and relabel books as necessary
• Collect replacement fees
• Monitor exit gate count
• Compile shelving statistics

Supervision of Student Aides and Part-Time Staff (20%)

• Instruct student aides in circulation desk procedures
• Demonstrate tasks and supervise student practice
• Monitor the performance of student aides and part-time staff
• Assign tasks to student aides and part-time staff

Reserves and Electronic Reserves (20%)

• Create and maintain reserve lists in an automated library system
• Interpret and process faculty reserve requests
• Compile usage statistics for reserves
• For Electronic Reserves:
  • Use Adobe Acrobat and a scanner to digitize documents
  • Ensure electronic documents meet accessibility standards
  • Use the ARES system to manage faculty accounts and course websites
  • Upload documents to the web server
  • Track usage statistics

Interlibrary Loan (20%)

• Process borrowing and receiving requests via Tipasa, ComCat, and ReShare
• Retrieve items for shipment
• Correct citations and locate items from free sources
• Maintain interlibrary loan statistics

General Duties (10%)

• Provide office support (answer phones, photocopying, word processing)
• Maintain public printers and copiers (refill paper/toner, clear jams, minor fixes)
• Call for repair services when necessary
• Log on guest users to the campus network
• Answer questions about library policies and hours
• Open and close the library
• Monitor cash flow and provide change
• Assist during emergencies
• Troubleshoot reference workstation issues
• Provide basic reference assistance in person and by phone
• Perform other duties as assigned

Student Overdues (5%)

• Email students about overdue items
• Search stacks for lost or overdue books before billing
• Bill for lost materials and fines
• Place blocks on student accounts
• Clear students during registration

Education & Experience

A BA/BS is required. Preference is given to applicants who are currently enrolled or interested in an MLS program. Previous supervision and library experience are highly preferred.

Interested applicants should submit a resume and cover letter via the URL:

https://jobs.stonehill.edu/postings/26053

***Applicants who will enrich the diversity of the campus community are strongly encouraged to apply. Stonehill College is an equal opportunity employer committed to diversity.***