"Account Assistant 4, Accounts Receivable"

Overview

Under the supervision of the Associate Director, Supervisor and Team Leader, employee will be responsible for electronic/manual cash posting including credit balance resolution/charge correction processing and function as liaison in the day-to-day problem resolution of cash posting, credit balance processing and charge correction issues. The position also includes cross training to assist in all areas to make the department productive and successful. This opportunity is currently remote (work from home) within CT.

Required Skills and Abilities

1. Excellent interpersonal skills must be able to deal with people in a tactful and courteous manner. Ability to be a positive and knowledgeable liaison
2. Strong ability to multi-task. Provide feedback and suggestions on process improvements when work is assigned.
3. Excellent communication skills, both oral and written. Ability to work independently, organize and prioritize work assigned to meet goals and deadlines.
4. Strong ability to process high volume workload accurately and professionally.
5. Demonstrated record of excellent attendance and punctuality. Proper demeanor and attire.

Preferred Skills and Abilities

Preferred knowledge of cash posting and charge correction functions. Prior knowledge of refund processing. Data entry experience. Strong willingness and ability to learn a new system. Knowledge and working experience with ICD9 and CPT4 coding systems. Working knowledge of Microsoft Office especially Excel/Word.

Preferred Licenses or Certifications

Preferred certification as a professional coder.

Principal Responsibilities

1. Serves as a principal source of information on rules and procedures governing University accounts receivable. Oversees and instructs support staff.
2. Oversees maintenance of account files, ensuring accuracy and completeness. Reviews payment histories.
3. Resolves problem and delinquent accounts with supervisor and collection agency. Assists with final review and disposition of problem accounts.
4. Recommends and implements changes to systems and operating procedures. Composes form letters and correspondence used in accounts receivable activities.
5. Researches individual accounts. Summarizes findings in reports. Completes and processes forms. Performs clerical functions incidental to account activity.

Required Education and Experience

Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate's degree, or an equivalent combination of experience and education.

Hourly Range
$31.05

Job Posting Date
12/29/2025

Job Category
Administrative Support

Location
221 Whitney Ave, New Haven, Connecticut

Time Type
Full time

Work Model
On-site