"Associate Director of Student Accounts"

Job Details

About Fitchburg State University:

Fitchburg State University, located in Fitchburg, Massachusetts, is a public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university now has more than 30 undergraduate programs and 22 master's degree programs, and 7,000 full and part-time students. We invite you to learn more about us and how we can help you achieve your educational goals.

Institutional Diversity and Social Justice
Fitchburg State University embraces a commitment to diversity, inclusion, belonging and social justice. We encourage individuals from historically underrepresented groups to apply and also those who can contribute to diversity, inclusion and equal opportunity in higher education through their teaching, research and mentorship.

Job Description:

Collaborates and assists the Director in oversight of the staff and operations of the department, providing daily direction in the absence of the director. Assist with process and procedure review, identifying opportunities for improvement and efficiency to provide both excellent customer service while utilizing technology and system to fullest extent possible. Works with the director to coordinate training and support of the Student Accounts Office staff. Works with external agencies, reports and overall student account responsibilities within a team environment.

1. Assist the director in oversight of the staff and operations of the department, providing daily direction in the absence of the director.
2. Assist the director with process and procedure review, identifying opportunities for improvement and efficiency to provide both excellent customer service while utilizing technology and system to fullest extent possible.
3. Support front-line staff in the performance of their duties, investigating and resolving escalated issues.
4. Manage Student Health Insurance - engage with provider, review invoices for payment, coordinate with internal departments regarding applying charges, waivers, force enrollments, and reconciliation to SIS and finance.
5. Collaborate with International Education to manage international student specific fees assessed; including but not limited to student health insurance and waivers, and resolution of non-payment issues.
6. Prepare aid disbursement funding requests for all Federal and Foundation Weekly. University Funding requests monthly and reconciliation of MA State Aid.
7. Manage administration of TouchNet, Marketplace with supportive collaboration with Finance and Information Technology departments.
8. Manage Perkins and Nursing Loan programs including communication with external service agency, collection agencies and state intercept program to insure accuracy of accounts and resolution of inquiries.
9. Supervise student workers. Post and fill positions as required and manage all paperwork related to their employment.
10. Review and approve staff transaction reports for accuracy and completeness, including daily deposits, student refunds, and void ACH & Check transactions.
11. Will serve as a back-up for essential office duties during coverage gaps, which may include payments, deposits, front-line support, etc.
12. Assist with annual Set-up in Banner and Touchnet - including payment plans, fee tables, billing rules, withdrawal rules for tuition and fees, creation of waiver and exemption codes, etc.
13. Coordinate with campus partners to prepare and process semester billing for Day program, School of Graduate Online and Continuing Education (SGOCE) and Extended students. Verify accuracy of charge and credit assessment and load billing statements to Touchnet. Oversee on-going accounts receivable activities as appropriate.
14. Assist with Year End close, generate reports as needed and verify all accounts in Banner balance to general ledger.
15. Prepare and review quarterly, mid-year, and annual tuition and exemption reports for Finance, State Agencies, as required.
16. Assist with the preparation of the annual 1098-T reporting.
17. Coordinate updates for written, electronic and other materials related to the department.
18. Present to students and/or families at in-person or online orientation sessions, open house and other University events supporting Day, SGOCE and International students.
19. Attend local, regional and national bursar meetings and/or conferences as agreed with Director.
20. Participate in university committees as assigned.
21. Perform other duties as assigned related to the position.

Requirements:

QUALIFICATIONS:

1. Minimum of 3-5 years in higher education/professional experience in student billing and or accounting-related area with strong knowledge of process and policy.
2. Technical and functional knowledge of computerized billing and accounts receivable systems.
3. Knowledge of report writing applications.
4. Knowledge of higher education principles, practices and procedures.
5. Ability to work effectively with professional, para-professional and student personnel.
6. Ability to effectively communicate with internal and external stakeholders including prospective and current students and families in a professional, customer-focused manner.
7. Ability to clearly and effectively express self in written and oral communication.
8. Ability to exercise discretion in sensitive and/or confidential matters and deal tactfully with others.
9. Knowledge of spreadsheets, databases and word processing systems on personal computers.
10. Demonstrated success with and commitment to exceptional student service.
11. Must be able to satisfactorily pass a check conducted by the Criminal History Systems Board/Sexual Offender Registry Information (CORI/SORI check) and a background check satisfactory to the university.
12. Ability to perform above duties with or without reasonable accommodation.

PREFERRED QUALIFICATIONS:

1. Bachelor's degree strongly desired in related field.
2. Knowledge of Banner
3. Knowledge of report writing applications with Crystal Reports,

Additional Information:

This is a full-time, benefited, exempt, professional APA position. The annual salary range for this position is $83,000 to $88,000 commensurate with education and experience.

Fitchburg State University offers a competitive benefits package that includes:

• Nine different pre-taxed, health insurance plan options.
• Pension or 401(a) defined contribution plan, and supplemental plan retirement options.
• Life insurance up to 8x the annual salary.
• Long-term disability coverage.
• Dental insurance.
• Twenty vacation days accrued per year.
• Fifteen sick days accrued per year.
• Five personal days per year.
• Paid holidays.
• Tuition remission for self, spouse, and dependent children.

Fitchburg State University is an equal opportunity employer.

Application Instructions:

Interested candidates should submit a cover letter, resume and be prepared to enter name/contact information for three professional references.

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