Administrative Aide

Summary

Michigan Technological University is seeking an Administrative Aide for our Financial Services & Operations Department. This front-line position works independently to perform administrative and financial processes that contribute to the overall smooth operations of the Student Financial Services Center area, while remaining flexible, proactive, resourceful and professional. This position positively represents the University by providing outstanding customer service when responding to the needs of students, parents, faculty and staff, and external customers. This position collaborates extensively with multiple departments across campus, including but not limited to Financial Aid, Registrars, Housing, and Transportation.

Responsibilities and Essential Duties

1. Provide excellent customer service to a diverse population of internal and external customers.
2. Meet, greet and assist all customers in a kind and courteous manner, as they arrive at the Student Financial Services Center.
3. Independently manage financial processes including, but not limited to, processing payments for student loans, scholarships, tuition and rent payments, incoming student enrollment deposits, apartment deposits, student health insurance, department deposits and University accounts receivable.
4. Independently analyze student accounts and communicate with students and parents regarding student billing and financial aid questions, including but limited to charges, credits and account holds.
5. Provide administrative support for daily functions including, but not limited to, answering phones and directing non-routine questions; receive and process mail; receive and distribute or process fax requests, manage email accounts; compose routine correspondence; draft replies to non-routine inquiries.
6. Manage the security, verification and balancing of the vault on a daily basis.
7. Independently verify, reconcile and enter financial transactions, balancing the transactions and generating a remittance report for Banner entry on a daily basis.
8. Independently and accurately prepare the daily electronic check deposit and bank deposit slip.
9. Independently evaluate extremely sensitive and confidential documents and determine the appropriate course of action.
10. Independently coordinate and track, scan and link confidential documents utilizing Perceptive Content.
11. Independently organize, prioritize and manage multiple duties and determine actions needed to ensure accurate, timely and efficient completion of tasks.
12. Independently resolve problems and handle projects with little or no supervision. Recognize when an issue needs to be directed to specific personnel for resolution.
13. Maintain knowledge of FERPA, GLBA and PCI laws to identify and safeguard confidential information.
14. Maintain knowledge of financial aid sources and satisfactory progress as it relates to financial aid and communicate general information to students and parents.
15. Maintain knowledge of University policies and procedures as it relates to payment processing and effectively communicate when responding to inquiries.
16. Manage the archival of billing and cashier documents
17. Assist with the archival of financial aid documents
18. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
19. Apply safety-related knowledge, skills, and practices to everyday work.
20. Other duties as assigned.

Required Education, Certifications, Licensures

High school diploma or equivalent

Required Experience

• Three years experience in clerical or administrative support experience.
• Three years experience in a customer service setting
• Two years experience in cash handling, processing and recording financial transaction.
• Three years experience using personal computers and basic software packages, such as Microsoft Office Suite and Google Suite.