Administrative Assistant I, Admissions, Canton Enrollment Center

Administrative Assistant I, Admissions, Canton Enrollment Center

Location: Canton, MA

Category: Executive/Administrative

Posted On: Fri Mar 27 2026

Massasoit Community College's integrated one-stop student services in the areas of admission, billing and payment, financial aid, registration, student records and general enrollment-based advising. Located in the Canton Enrollment Center, the Administrative Assistant for Admissions provides comprehensive front-line and administrative support. As the primary point of contact for prospective, current, and former students, families, and the public, this role ensures a welcoming environment while delivering accurate information, enrollment guidance, and operational support. The position requires strong customer service skills, attention to detail, and ability to multi-task and manage confidential information in compliance with federal, state, and institutional policies.

Essential Functions:

• Provide front desk coverage by warmly greeting students and visitors, offering directions, and explaining Enrollment Center services while maintaining a professional demeanor.
• Serve as the primary point of contact through positive, helpful, and efficient interactions in person, by phone, and via electronic correspondence.
• Clearly articulate admissions requirements, deadlines, application status via Banner/Slate, eligibility requirements, policies and next steps to enroll in an easy-to-understand manner.
• Assist campus tours and direct visitors to appropriate departments and offices. Provide accurate information about campus resources, services, and activities.
• Assist students with logging into service queues, applying to the college, applying for aid, navigating the institutional website and MyMassasoit portal, and registering for New Student Orientation.
• Schedule appointments, information sessions, orientation, open house, testing, and campus tours; notify students and staff of cancellations and event status.
• Provide clerical support including filing, database maintenance, data entry, and operation of office equipment (computer, printer, copier, fax, and multi-line phone system).
• Serve as the primary liaison for Admissions office supply requests; monitor inventory and create purchase orders for the Enrollment Center.
• Assist in coordination of enrollment events by providing logistical support, including ordering materials, creating packets, tracking RSVP's, facilitating event reminders and managing check-in processes (Slate, Bookings, Google Forms, Outlook), and supporting event setup.
• Enter and maintain applicant and recruitment data in Banner and Slate systems.
• Enter immunization records in Banner.
• Maintain the receipt of documents via email, mail and electronic upload to shared drive.
• Document interactions and transactions; receive and review documents for completeness and update receipt status in Banner/Slate.
• Create and distribute student IDs; monitor supplies and maintain the student ID system.
• Manage incoming and outgoing mail, including but not limited to generating letters, ensuring timely distribution and organization.
• Monitor and secure the office during opening and closing by following established security procedures: lock/unlock entry points, verify and log daily status of computers and payment devices (including card readers) for PCI compliance and ensure confidential documents are secured in the designated safe/storage area.
• Address concerns and complaints respectfully; escalate complex issues to the Associate Director, Director, or appropriate departments as needed.
• Maintain working knowledge of applicable federal and state regulations and institutional policies, including FERPA (Family Educational Rights and Privacy Act). Handle sensitive information and situations with discretion and professionalism.
• Perform special projects and related duties as assigned.

Job Requirements:

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*

II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Preferred:

• Experience in a fast-paced customer service office environment
• Experience working in a community college
• Proficiency with Microsoft Office, Slate and Banner.
• Meticulous attention to detail with proven ability to manage multiple priorities with competing deadlines
• Strong organizational and communication skills

Additional Information:

Position Status: Full-time, state funded with benefits AFSCME bargaining unit position.

Hours: 37.5 hours per week

Salary: $2,110.33 biweekly/$54,868.58 Grade 15 Step 1

Classification Specification: https://www.mass.edu/forfacstaff/classificationspecs/home.asp

Worksite: Assignments will include all Massasoit sites and additional locations as necessary.

Deadline to Apply: April 12, 2026