Job Details
Responsibilities and Duties
Operate independently in a clinical setting, including providing front desk coverage and function as the primary contact for patients inquiring about services at the Hearing & Balance Center. Use Medical Practice Management (PM) system to schedule routine and specialty appointments for Hearing & Balance Center and assist with scheduling appointments for the Speech & Language and Occupational Therapy Centers as needed. Receive external and internal inquiries via phone, email and in-person, and…
triage, as necessary.
The work schedule for this position may include evening hours as needed.
Qualifications and Skills
Required Qualifications:
- High School Diploma or GED
- Three years of experience providing administrative support.
General knowledge of and skill in the practical application of generally accepted office practices and procedures. Ability to communicate effectively both orally and in writing. Ability to proofread and edit written documents. Skill in various computer software packages, such as word processing, spreadsheets, database and presentation programs, Internet, email, and calendaring software. Ability to understand and follow oral and written instructions. Ability to interact effectively with internal and external parties in a courteous and efficient manner. Ability to plan, organize, prioritize, and execute multiple and continuing assignments with general instructions.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Preferred Qualifications:
- Minimum of one-year experience in a medical setting and knowledge of clinical practices
- Working experience with systems such as Medical Billing Software, Practice Management System, University Procurement Card System and Blackboard
- Demonstrated experience in medical billing, medical coding, medical terminology, insurance plans, and claims terminology.
- Familiarity of business office procedures.
- Ability to work independently and in a team environment.
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