"Administrative Assistant Senior"

Department Summary:

Michigan Housing is an actively engaged unit within Student Life Auxiliary Services within the Division of Student Life. M Housing serves approximately 11,500 students; 9,100 undergraduate and 2,400 graduate and professional students and their families. Although first-year students are not required to live on campus; historically 96-98% of all new first-year students choose to live on. Currently, the M Housing portfolio consists of 19 residential facilities that include traditional residence halls, apartments, and other living options located in communities on north and central campuses in Ann Arbor. In partnership with Michigan Dining, there are 9 dining halls and 9 retail operations embedded within the residence halls that serve approximately 4 million meals per year. Beginning in Fall 2026, five new residence halls housing 2,300 undergraduate students and a new 822-seat dining facility will open to continue M Housing's strong tradition of providing affordable housing options and services for U-M students. In addition to supporting the academic mission of the University, M Housing creates and sustains diverse learning-centered residential communities that ultimately enhance the residential experience.

Position Summary:

• This position reports to the Associate Director of Communication, Assessment and Support. In addition to supporting their supervisor, they will also support the Director of Michigan Housing, Associate Director for Administrative Operations, Program Evaluation Specialist and Communication Specialist. Additional support may be needed for other members of the M Housing Unit Leadership team.
• This position aids in the overall success of Michigan Housing by helping manage the high level details that support the unit leadership team in managing a large and complex organization. This can include coordination of complex administrative functions, confidential and nuanced communications to multiple internal and external stakeholders (students, parents, faculty, staff, campus partners, etc.), and complex meeting coordination for unit leadership.
• The position will be primarily on-site in Ann Arbor with the opportunity for a hybrid schedule in accordance with operational needs. The option for a hybrid schedule is not guaranteed and will only be discussed with the supervisor after successful completion of the probationary period and six months of work within Michigan Housing. Some work on evenings and weekends may occasionally be required to accommodate the cyclical nature of Michigan Housing work.
• This position formally reports to the Associate Director for Communication, Assessment, and Support, with a dotted line to the Director of Michigan Housing.

Administration 50%

• Support M Housing unit leadership in confidential daily tasks
• Provide administrative support in crises and time-sensitive student situations
• Independently initiate and coordinate complex administration functions
• Prepare meeting agendas; take/process minutes, and follow up to support of activities that affect Michigan Housing as well as any initiatives or projects assigned by the Director and Associate Directors.
• Provide administrative support to Housing search committees including: resume handling, schedule coordination, campus logistics, candidate interaction, and expenditure tracking.
• Manage West Quad Housing Administration office related needs: coordination of repairs and services within office, maintaining supplies, key requests, contact lists, email groups, mail delivery.
• Update Michigan Housing organizational charts on a periodic basis, as staff enter or leave the organization.
• Coordinate travel arrangements and itineraries.

Meeting coordination and calendar management 20%

• Manage complex calendars and prioritize effective use of time as well as coordinate departmental meetings
• Manage logistics for large scale meetings/events.

Communication 20%

• Coordinate the distribution of information throughout Michigan Housing and other University departments as requested.
• Coordinate committees and task forces through ongoing communication and assist with progress reports under the direction of the Associate Director for Communication, Assessment, and Support, Director of Michigan Housing, and others being supported by this position
• Represent Michigan Housing in various administrative capacities to ensure quality and timely services to a variety of constituents: students, parents, faculty, staff and the general public.
• In consultation with others in the department, receive and respond to inquiries, complaints, and concerns regarding matters of sensitive or confidential nature.

Finance/Budget 10%

• Help with Central Administration budget development; review and track expenditures monthly.
• Initiate, manage and process purchase orders, invoices and other financial forms for the department.
• Prepare P-Card and hosting documentation for reconciliation and process travel reimbursements and expense reports.

Required Qualifications

• High school diploma or the equivalent combination of skills and experience.
• At least 4 years of relevant experience.
• Proven track record of advancing in administrative roles with increasing responsibilities, preferably in an academic environment.
• Experience dealing with confidential and sensitive matters.

Preferred Qualifications

• Bachelor's degree or the equivalent combination of skills and experience.
• Meticulous attention to detail, superior proofreading ability, the ability to consistently produce accurate work, and excellent organizational skills.
• Experience with Microsoft Office products and Google Suite is preferred but open to experience with other applications and platforms, with an openness to learning new tools as necessary.
• Demonstrated ability to set priorities, solve problems, take initiative, and be resourceful under tight deadlines and multiple priorities.

Financial/Budgetary Responsibility:

No direct responsibility but may need to support unit leadership with these responsibilities.

Working Conditions:

Central Campus office location. Occasional evenings and weekends during peak business operations, such as but not limited to Fall Move-in at the end of August.

Physical Requirements:

Position requires working with a computer for the majority of the day, with frequent phone calls. Routinely transports items weighing under 20 pounds.

Direct Reports:

None

Note: Salary may vary depending on qualifications, experience, and education of the selected candidate

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Selected candidates whose start date is 4/1/2026 or after, will not be eligible for the university FY26-27 salary/merit plan unless otherwise notified.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Relocation will not be offered for this role.