"ADMINISTRATIVE OFFICE ASSISTANT III"

ADMINISTRATIVE OFFICE ASSISTANT III

Position Number: S-3757

Position Summary:

Duties performed are of a complex and varied clerical/technical nature, usually supporting a major function, department, or unit of the University. This is the most senior level clerical job handling substantial clerical/administrative details and duties. It incorporates elements of other levels with a majority of effort associated with more complex clerical technical support services or programs. The level of independence at this level has a high degree of autonomy/responsibility for complex duties that may be broad and varied or narrow but focused.

Required Qualifications:

• High school diploma or GED.
• Four years of qualifying experience or a combination of education and experience that equates to four years.
• Experience with Microsoft Word.
• Customer service experience.
• Spreadsheet and/or database experience.
• Organizational skills with strong attention to detail.
• Demonstrated positive interpersonal skills.
• Effective verbal and written communication skills.
• Ability to project a positive attitude.
• Ability to manage multiple projects and meet deadlines with accurate results.
• Ability to compose, proofread and edit correspondence.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Preferred Qualifications:

Knowledge of specific software and/or mainframe/systems skills may be desired by the hiring department (i.e. Excel, Access, SAP).

Duties & Responsibilities:

• Assists in the completion of the month-end budget reconciliation process.
• Generates and reviews monthly budgetary reports as required.
• Records general ledger entries for account changes and monthly reconciliations.
• Manages the general ledger and devotes time to risk management and process improvement.
• Compiles and analyzes financial results and reports on discrepancies.
• Assists in the completion of the month-end budget reconciliation process.
• Proactively identifies data set-up and maintenance issues that are detrimental to providing outstanding customer service to customers.
• Analyzes existing processes to understand workflow and data interactions.
• Documents, trains, and implements process improvements/new processes with student employees along with our Assistant Directors.
• Collects, sorts, and prepares data/information including creating events in CRM (Slate) to enter student data from events hosted by Admissions staff.
• Retrieves and responds to swag and counselor requests to ensure materials are shipped efficiently. May assist with updating inventory to serve as backup for other office specialists.
• Helps manage Timelink for student employees, temp employees, bi-weekly part-time, and semi-monthly staff. Records and maintains attendance on the Time Off calendar for students, bi-weekly and semi-monthly staff.
• Answers phones and assists callers with questions that may be complex in nature requiring staying up to date on enrollment processes.
• Provides backup coverage for the main admissions welcome desk, ensuring top customer service including directing walk-ins, helping with staffs calendar appointments, the appearance of the main lobby, etc.
• Makes recommendations related to assigned duties, office procedures, or processes.
• Ensures office functions run smoothly by making day-to-day decisions following guidelines set by Admissions.
• Serves as backup for admissions main lobby front desk when needed.

Supervision Exercised: None.

Employee Group: Administrative Office Assistant

Staff Pay Level:

Pay Range: Minimum Starting Rate: $18.00 per hour

Division: Student Recruitment & Retention

Department: Undergraduate Recruitment - Admissions

Position Status: Regular

Position End Date:

Employment Status: Full-Time

FTE: 1.0

Position Type: 12 month

Weekly Work Schedule: Monday-Friday 8a.m.-5 p.m., select Saturdays pre-identified

Location: Mount Pleasant, MI

Posting Ends:

Open Until Filled: Yes

To apply, visit https://www.jobs.cmich.edu/postings/43891