"Customer Service Assistant"

Job Details

Position Description

Hudson County Community College

Part-time, Customer Service Assistant,

Journal Square and North Hudson Campus

Salary Grade: Hourly (Maximum of 24 hours per week)
*Two Vacancies*

"Hudson is Home"

“Hudson is Home” is about our people. Hudson County Community College truly cares about our faculty, staff, students and community. At HCCC, you will be respected, supported, and valued! Our caring, collaborative, and diverse culture is what defines us and together we can and will achieve our dreams!

Our Perks

HCCC provides part-time employees with paid sick time, employee assistance programs, commuter benefits plan option, flexible work schedules, employee discount marketplace, and more. Part-time employees are authorized to work a maximum of 24 hours per week.

About This Role

The School of Continuing Education and Workforce Development is an exciting and entrepreneurial office within the College, which offers a wide variety of non-credit classes, courses, seminars and training sessions for the community. These offerings are focused on revitalizing careers, upgrading skills and credentials, growing businesses and pursuing pastimes and passions. Additionally, Workforce Development is the area leader in developing and delivering educational classes and programs for Hudson County’s businesses, organizations and individuals. Join a winning team focused on serving the educational training needs of the Hudson County business community.

Summary of Duties

What You’ll Do:

• Provide Continuing Education program information to current and prospective students and the general public as well as other programs and services offered by HCCC that exist for both credit and non-credit.
• Provide registration services to Continuing Education students; assist students in completing and processing forms and records required by the College.
• Safeguard student information and documents consistent with College policies and FERPA guidelines.
• Participate in Continuing Education and College events, recruiting outings, workshops and fairs as needed.
• Participate in team briefings and keep updated on current course offerings, procedures and program changes.
• Learn about the different Continuing Education offerings by attending classes as needed.
• Work closely with program coordinators to support the creation of new and existing courses.
• Contact students to inform of schedule changes and/or class cancellations.
• Complete data entry and other daily tasks consistent with the policies and processes of the College and Continuing Education.
• Remain flexible and adaptable in work schedules and work assignments as defined by the College and departmental needs.
• Travel to both our Journal Square and North Hudson offices.
• Perform other related activities as required.

Qualifications

What You’ll Need

Required/Minimum Qualifications

• Detail-oriented, punctual, and a self-starter.
• Effective communication, interpersonal skills and organizational abilities.
• Ability to identify problems and proactively fix them.
• Demonstrate conflict resolution ability and experience working with deadlines.

Preferred Qualifications

• Three years of work experience
• Associate’s degree
• Bilingual in Spanish or Arabic preferred.
• Computer literate with strong working knowledge of Microsoft Office Suite including Outlook, Word, Excel and experience with Ellucian (formerly Datatel) Colleague or similar higher education platform preferred.

Supplemental Information

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically articulated in the job description, but which may be reasonably considered to be incidental in the performance of their duties.

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