Administrative Support for Center for Healthcare Professionals (CHP)

Job Summary

Provides administrative, enrollment, marketing, advising, clerical, and project-based support for instructional programs within the Center for Healthcare Professionals (CHP). Serves as the primary frontline support for Program Directors and Managers.

ESSENTIAL FUNCTIONS

• Support payroll processing, faculty onboarding, and submission of personnel documents.
• Prepare instructor packets and manage instructional documentation such as enrollment, attendance, grades, and certificates.
• Assist with textbook requests, class schedule communications, and student payment monitoring.
• Provide front-desk support, including handling calls, visitors, mail, and basic Help Desk assistance, as needed.
• Process Canvas and classroom requests, ensuring all tasks are handled accurately and on time.
• Complete administrative forms, including travel, leave, and reimbursement documentation.
• Maintain organized filing systems and manage inventory of instructional and office materials.
• Support student enrollment and registration, including schedule changes and general inquiries.
• Manage student program inquiries and schedule orientations or information sessions.
• Assist with workflow coordination for learners across courses and with college events as needed.
• Perform other duties, tasks and assignments as required.

QUALIFICATIONS

Education & Experience

• Associate degree, 60 hours of college credit or high school diploma/equivalent plus 4 years work experience required
• 3 years work experience required
• Experience providing administrative, instructional and/or program support experience preferred
• Experience with Workforce programs and processes preferred

Licensing & Certification

• Valid Texas Driver License

Special Skills

• MS Office Programs
• Budget Management
• Ability to work flexible hours including evenings and weekends

Competencies

• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

The Organization

Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country's largest single-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team

Play a central role at HCC as you keep our everyday operations running like clockwork. You'll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you'll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location

Houston is a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City's 55.
• Approximately 145 languages are spoken here.
• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
• Houston is a major-league sports town, and don't forget the annual Houston Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
• World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation's top institutions.
• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston's cultural scene.
• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.