Admission Operations Analyst

The Office of Undergraduate Admission assembles a freshman class of 1,700 students and a transfer class of approximately 25-40 students each year. We strive to build a class that cuts across a number of dimensions to add to a rich and diverse undergraduate educational experience for everyone. We believe that a student body that is both highly qualified and diverse in terms of culture, socioeconomic status, background, work and life experiences, skills and interests Is essential to the educational process and will provide additional contributions and dimensions to the Stanford community.

The Office of Undergraduate Admission (UGA) seeks an Admission Operations Analyst who, under the supervision of the Assistant Dean of Admission for Communications and Operations, will specify requirements and/or design solutions for business information systems and incorporate new technical systems to improve work-flow, production, efficiency and effectiveness. May serve as project lead.

Your responsibilities include

• Translating business processes into system requirements and/or developing systems solutions
  • Serving on the Slate CRM system and operations leadership team as one of three Slate captains; using deep knowledge and subject matter expertise of both the Admission Office and Slate operations to steward and manage a system of thousands of forms, fields, and communications, as well as al the operational and communications processes run in Slate by the Admission Office.
  • Supporting and executing the operations for several mission-critical Slate functions including but not limited to mapping, testing, and verifying all application fields in the Common Application, QuestBridge Application, and Slate-hosted Application.
  • Drafting, setting up, monitoring, and verifying all applicant-related communications and forms; building recipient list queries and sending communications using the Slate Deliver module, executing decision release on a rolling basis for athlete applications as well as co-lead approximately seven (7) decision releases per admission cycle for upwards of 60,000+ applicants.
  • As a Slate expert and Slate captain, co-lead the planning and operations for the Dispositioning and Retention processes that occur multiple times per year for the 60,000+ application files and associated information comprising of thousands of fields, forms, and communications. Managing and preparing annual FERPA information for the Student Services Center for the approximately 1,850 students matriculating each year.
  • Leading the planning and operations workflows for the annual updating of the Slate-hosted Letter of Intent Athlete First-Year and Transfer Applications in addition to the Athletic Ranking Form and coaches' portal in Slate.
• Analyzing new business requirements, assisting with feasibility of enhancement requests, system functionality, current system use and user needs.
  • On an ongoing and daily basis, evaluating Slate-based functions and procedures and specifically evaluating Transcript Review, Arts Portfolios, and Gap Year functions that rely on complex Slate processes, and involve internal staff, applicants, and campus partners like the Arts Practice, Music, Dance, and Theater and Performance Studies faculty and staff.
  • Building complete queries in Slate to pull data from the system and assess system functionality in response to user business needs.
• Specifying functional analysis and designing and working with developers and analysts to recommend solutions and resolve system issues.
  • Running quality assurance processes and problem solve to correct issues immediately or working to develop alternative solutions, especially with processes such as the Arts Portfolio that require constant monitoring and real time troubleshooting when the Arts Portfolio upload module is released to applicant portals.
  • Developing and monitoring QA queries.
  • Continually asking critical questions: does this make sense given what I know operationally? If not, developing solutions and changes to policies and procedures.
  • As a Slate and QA expert, the Operations Analyst will direct the Admission Operations team and related staff to correct field data and/or direct staff strategically to optimize operational priorities.
• Reviewing, researching and evaluating software to determine its usefulness and appropriateness as related to existing or proposed business systems; assisting or developing preliminary and detailed system design documentation
  • Writing, editing, and continually updating the Admission Office's Operations Manual.
  • In managing the documentation manual, continually reviewing and evaluating Slate capabilities and design and implementing enhancements to meet new and evolving business needs.
  • Working in partnership with the Admission Operations Manager, assess the Slate CRM and suite of Undergraduate Admission applications to streamline and improve admission operations.
• Performing testing of new systems, upgrades and patching of existing systems; planning, conducting and documenting results of testing.
  • Double-checking, identifying issues, and troubleshooting application mappings daily. Verifying pathways and fields are populating as expected and functioning properly for over 1,000 fields, a number that increases each year.
• Advising users requiring assistance in solving complex problems or issues regarding management and business systems.
  • Continually reviewing and analyzing Slate enhancements and technical changes from Technolutions (owner of Slate). For example, reviewing and implementing new decision release and retention policy tools.
  • Serving as a bridge between Slate and the Admission Office staff; assessing business needs and analyzing and building new operations in the system.
  • Assessing skill levels across both operations and non-operations staff and providing informal and formal training to support them in improving their efficiency and accuracy in the system and with system information.
• Analyzing data and providing data sets to users for analysis. May include development of operational and analytical reports for end users.
  • Leading, updating, verifying, and managing senior staff data reports.
  • Leading and conducting the annual census data report process. Verifying all mapped fields and data values for approximately 80 reports.
• Liaising with external vendors or partners in support of business systems which may include system development, implementation and/or operations.
  • Representing the Admission Office and its operations, functions, and data reports whose functions cross over with this office and serving as a liaison to these offices (for example, Office of Institutional Research & Decision Support; Student Services Center; Bechtel International Center; Registrar's Office; Office of Academic Advising; and Financial Aid Office). Building and maintaining relationships and streamlining operational processes and communications so students and internal campus partners are better served.

Other duties may also be assigned.

Minimum Requirements

• Bachelor's degree and five years relevant experience or combination of education and relevant experience.

To be successful in this position, you will bring

• Slate, PeopleSoft experience highly desirable.
• Knowledge of computer system capabilities, business processes, and work flow.
• Experience with enterprise applications and understanding of database driven applications.
• Strong understanding of the software development lifecycle.
• Knowledge of principles and techniques used in conducting management studies and in systems analysis.
• Current knowledge of rapidly changing computer technology.
• Skill in facilitating group meetings.
• Skill in developing and conducting training programs.
• Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.
• Strong listening, negotiation and conflict resolution skills.
• Ability to design and document complex business systems.
• Proven problem solving and analytical thinking and ability to approach problems logically and systematically.
• Ability to work effectively and collaboratively with minimum direction.
• Ability to establish effective, ongoing relationships with staff and management.
• Ability to manage multiple competing priorities and work under pressure in high stress situations.

Physical Requirements

• Constantly perform desk-based computer tasks.
• Frequently sit, grasp lightly/fine manipulation.
• Occasionally stand/walk, use a telephone.
• Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Working Conditions

• Work extended hours.

Work Standards

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $125,557 - $154,213 per annum.

Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is for you

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

How to Apply

We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit a cover letter and resume along with your online application.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.