Admission Processing Coordinator (Administrative Support Coordinator I)

Position Summary

The Admission Processing Coordinator (Administrative Support Coordinator I) plays a critical behind-the-scenes role in supporting the admissions process at San Diego State University. As part of the First-Year Admissions Processing team, this position helps ensure that thousands of student applications, transcripts, and academic records are processed accurately, efficiently, and in accordance with university, CSU, and state requirements.

Working in a high-volume, deadline-driven environment, the coordinator reviews and processes applicant records, resolves data discrepancies, maintains the integrity of student information, and supports essential admissions workflows. The work requires exceptional attention to detail, sound judgment, and a commitment to accuracy, as the information processed by this team directly impacts admissions decisions and students' ability to enroll at SDSU.

Success in this role requires a collaborative mindset, adaptability during peak admissions cycles, and the ability to balance speed with accuracy while managing competing priorities. This position is ideal for someone who enjoys working with complex information, solving problems, improving processes, and contributing to a mission that helps students begin their educational journey at SDSU.

Key Responsibilities

• Coordinate admission record processing and workflow activities, including the prioritization, tracking, compilation, and distribution of applicant records, transcripts, admission appeals and supporting documents to ensure timely review and processing.
• Review and resolve applicant data discrepancies related to personal information, identification records, and application details by conducting research, updating student information systems, and collaborating with staff and applicants.
• Process and evaluate admission documents, including transcripts, test scores, educational evaluations, and other academic credentials to determine document authenticity, completeness, and proper record matching.
• Maintain accurate student records and application data by performing corrections, status updates, document indexing, and archival activities within student information and imaging systems.
• Provide responsive applicant support and communication, addressing document requests, application status inquiries, fee waiver requests, and admissions-related questions with professionalism and clarity.
• Generate and monitor operational reports and workflows, utilizing student information systems, CRM platforms, and external databases to track application processing, identify issues, and support admissions decision-making.
• Troubleshoot admissions processing issues and coordinate resolutions, working across systems and departments to address challenges impacting application review, document processing, and overall admissions operations.