Admissions Counselor

Indiana University East values a variety of backgrounds, experiences, and intellectual perspectives among its faculty, staff, and students. The campus is dedicated to being a strong partner in enhancing the educational, cultural, and economic development of the region it serves through community and civic engagement. Learn more about IU East.

Job Summary

The Office of Admissions is responsible for promoting the University and recruiting prospective students by providing comprehensive information about academic programs, admissions policies and procedures, the application process, and student support services to prospective students, parents, and school counselors. As a key driver of the University's enrollment strategy, the office is responsible for establishing and achieving undergraduate new student enrollment goals that support the University's overall enrollment objectives.

Department-Specific Responsibilities

• Works under the general direction of the Executive Director, the Admissions Counselor is responsible for achieving enrollment goals within the assigned geographical territory. This is accomplished by promoting the University's academic programs and engaging prospective students from high schools, technical schools, adult education and career training programs, and other colleges and universities through presentations, campus visits, and communication via phone, e-mail, text and social media.
• Supports on-campus recruitment activities, including personal interviews, campus tours, open houses, Admitted Student Days, and New Student Orientation, and may represent the University at additional campus and community events as assigned.
• Recruits prospective students to University programs by effectively managing assigned geographic territories, developing and maintaining recruitment and marketing materials, delivering presentations at high schools, college fairs, and community events, and conducting informational meetings and interviews.
• Collects, analyzes, and interprets historical territory-specific data to determine funnel trends.
• Formulates goals based on historical trends and high school graduation projections for targeted groups.
• Develops and implements an individualized recruitment plan with measurable objectives, strategic outreach initiatives, and budget considerations to achieve enrollment goals.
• Formulates and implements a comprehensive travel plan that includes college fairs, high school private visits and special programs as required.
• Responds promptly to student and parent inquiries and connect prospective students and parents with other college resources including faculty, Campus Life, Athletics, Bursar, Financial Aid, and the Office of the Registrar.
• Maintains a detailed knowledge of degree programs including requirements, curriculum, policies and procedures, student and faculty accomplishments, and general knowledge about IU and IU East.
• Determines individual student admissibility by evaluating applicants¿ credentials, standardized test scores, transcripts, and letters of recommendation, while conducting honest and transparent conversations with prospective students about their enrollment opportunities.
• Devises and implements a plan to increase the likelihood those prospects will enroll at IU East.
• Advises denied applicants about the transferability of courses and other issues related to their transition to the University.
• Helps coordinate recruitment activities such as: VIP Days, Admitted Student Day, High School Guidance Counselor Breakfast, and New Student Orientation. Participate in other campus events as needed (workshops, commencement, awards programs).
• Conducts counseling interviews with admitted students and family members who visit campus to assess college performance.
• Integrates services for special populations into programs within the department (returning adults, high school students, etc.).
• Tailors private visits to meet individual needs for all visitors (sit in on classes, meet with coaches, visit Financial Aid, etc.).
• Serves as University Ambassador for special programs sponsored by the Chancellor's Office, Academic Affairs, Advancement, Student Affairs, The Office of Community Engagement and Workforce Development, The School of Business and Economics, Athletics and other areas as requested. Perform other duties as assigned by the Director of Admissions.

General Responsibilities

• Maintains, implements and oversees a holistic recruitment yield tactical plan for recruitment.
• Develops, implements, and administers plans, programs, and events for general and targeted student recruitment in support of organizational goals.
• Integrates a diverse and strategic communications strategy in collaboration with other departments, geared toward specific student declared academic major, career interests, and geographic factors.
• Identifies and develops partnerships for outreach to prospective students and influencers.
• Interprets academic policies and exercises authority and independent judgment.
• Plans, implements, and evaluates programs and processes and determines the effectiveness of markets and strategies. Exercises independent judgment and uses census data and modeling tools to identify effective marketing plans and strategies to address specific populations.
• Serves in a collaborative role with internal and external stakeholders to identify targets of opportunity to attract and enroll under-represented populations. Participates in the assessment and evaluation of various models.
• May attend meetings or serve on committees with the admissions stakeholders, including all staff meetings, recruitment, and outreach team meetings, customer service lead meetings, and undergraduate recruitment council meetings; may provide guidance to other admissions counselors.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree

WORK EXPERIENCE

Required

• 2 years in admissions, higher education, marketing, or related field.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Possesses excellent presentation skills.
• Demonstrates excellent judgment, tact, and diplomacy.
• Highly developed customer relations skills.
• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This position requires frequent in-state and out-of-state travel, as well as weekend work to support recruitment activities.

Work Location

IU East Campus

Richmond, Indiana

This is a in-person position.

Advertised Salary

$43,888 per year.

Work Hours

Monday-Friday

Weekend work may be required to support recruitment activities

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Admissions & Recruitment

Click here to learn more about Indiana University's Job Framework.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Contact Us

Request Support
Telephone: 812-856-1234