Admissions Officer

Job Description:

• Employment Type: Fixed term until end of December 2026 (parental leave)
• Remuneration: $88717-$100386 depending on experience + 17% super (Level 5)
• Location: Kensington UNSW Campus (hybrid)

Why Your Role Matters

The Admissions Officer plays a key role in processing and assessing applications within the Admissions, Scholarships and RPL team.

You’ll deliver high-quality, accurate, and timely admissions services while providing excellent customer support to applicants, University staff, agents, and offshore partners. The role requires strong attention to detail, effective communication, and a commitment to maintaining compliance and service standards.

This position reports to an Admissions Team Leader or Manager and has no direct reports. This is a fixed term opportunity until end of December 2026 (parental leave cover). We also anticipate an additional opportunity to become available in the near future, making this a great time to join a growing and evolving team.

Main Responsibilities

• Process and assess admission applications accurately and efficiently in line with University policies
• Respond promptly to phone, email, and in-person enquiries, providing clear and professional advice
• Use student administration systems and other software to manage data, generate reports, and produce correspondence
• Evaluate academic qualifications and English language proficiency to determine eligibility for admission
• Issue offers and confirmation of enrolment (eCOE) forms for international applicants
• Verify applicant documentation and escalate discrepancies to ensure compliance
• Maintain up-to-date knowledge of admissions and higher education policies and procedures
• Contribute to policy and process improvements by providing feedback and assisting in developing training and resources
• Support the coordination of workloads to meet deadlines and maintain high-quality outcomes

Who You Are

You’re a detail-oriented, organised, and service-focused professional who thrives in a busy and collaborative environment. You’ll take pride in delivering accurate, high-quality work and providing outstanding support to applicants and colleagues. You bring:

• Previous experience in admissions (essential)
• Understanding of the student cycle in a higher education setting
• Strong organisational and administrative skills, with the ability to manage competing priorities and meet deadlines
• Proven ability to interpret and apply policy and procedures accurately
• Strong computer literacy, including experience with student administration systems or other large business applications
• Well-developed interpersonal skills and the ability to work effectively with people from diverse cultural backgrounds
• An understanding of, and sensitivity to, issues affecting international students and applicants
• A commitment to continuous improvement and contributing to a positive team culture aligned with UNSW’s values

Candidates will need to have ongoing working rights – this role is not available for sponsorship.

The role will work on a hybrid basis, Monday to Friday, business hours. Work during the end of the year UNSW shutdown period, and some key weekends during peak periods, may be required.

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Access to up to 17% Superannuation contributions and additional leave loading payments
• Flexible working arrangements
• Discounts and entitlements (retail, education, fitness)

Recruitment process: Please submit your resume as well as cover letter that addresses your motivation and your suitability for the role addressing all points under the “who you are” section of the job ad.

Applications close: 20 April 7PM

Get in touch for any question or support: Anne de Voronine, Talent Acquisition Associate, a.de_voronine@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed