Student and Academic Administration Officer

Job Description:

• Faculty of Science
• Be part of an organisation with a meaningful purpose and impact.
• Full-time, fixed term position up to 27 August 2027.
• Base salary will be in the range $83,776 - $93,121 + 17% Superannuation (HEW Level 5)
• Based at St Lucia Campus

About This Opportunity

We are seeking a motivated and enthusiastic Student and Academic Administration Officer to join the Faculty of Science student enquiries team. In this role, you will deliver high quality customer focused support by providing friendly, accurate, and informative advice and services to students, professional and academic staff.

You will manage a diverse range of administrative tasks, including day-to-day problem resolution and maintaining administrative systems, ensuring efficient and effective service delivery.

Key responsibilities will include:

• Provide timely and accurate information to students, staff and other stakeholders within the University policies and procedures framework, guidelines and relevant legislation.
• Process applications and documentation for students in relation to admission, progression, examinations, class-sign on, study abroad, course enrolment, surveillance, and other student administration tasks.
• Provide relevant information and recommendations to decision makers in relation to student matters in accordance with University rules, policies, procedures and relevant legislation.
• Assist with reviewing the accuracy of information in University databases, websites and publications, including study guides, faculty website, UQ Answers and information sheets.

About UQ

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
• 17% superannuation contributions
• 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• UQ Study for Staff
• On campus childcare options
• Affordable parking (from just $6.40 a day)
• Salary packaging options

About You

• An undergraduate degree in a relevant area or an equivalent combination of experience and/or education/training.
• A sound understanding of administrative processes relevant to student and academic administration, or the ability to rapidly gain such knowledge.
• Proven organisational skills, with the ability to prioritise workloads, meet deadlines, and maintain a high level of accuracy.
• Well-developed communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
• Ability to work both independently and collaboratively, exercising initiative and sound judgement.
• Demonstrated cultural awareness and ability to communicate sensitively with a diverse student cohort.
• Experience in a tertiary education institution or other large organisation in an area related to student administration would be highly regarded.
• Knowledge of University student computer systems and packages e.g. Microsoft office, SI-net, Business Objects, InPlace and the use of CRM systems would be desirable.

You must maintain unrestricted work rights in Australia for the duration of this appointment, and may be required to complete background checks including, criminal history and education checks. Employer sponsored work rights are not available for this appointment.

Questions?

For more information about this opportunity, please contact Azrin Basiran at a.basiran@uq.edu.au. For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:

• Cover letter summarising how your background aligns to the ‘About You’ section
• Resume

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia’s First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close Wednesday 22 April at 11.00pm AEST (R-63137).