"Adult Education Program Support Specialist"

Description

Bilingual Spanish required.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION

Under general supervision from assigned supervisory or management staff, performs a variety of specialized duties related to providing support services to students in the categorically funded Adult Education program; performs initial onboarding of new students; provides ongoing support to continuing students including to provide or participate in the coordination of accommodations for students within the assigned area; assists with the development of multilingual training materials; assists in integrating Adult Education students into the College system including the transition from noncredit to credit courses; assists with the coordination of services and activities with other College offices and K-12 school districts, faculty, and community agencies: participates in the outreach, recruitment, and retention efforts of the program; communicates in a designated second language with limited-English speaking students as necessary; and may provide training and work direction to student workers as assigned.

DISTINGUISHING CHARACTERISTICS

This class is distinguished from similar classifications in that the position assigned to this class is categorically funded, not financed by District funds. The incumbent works with Adult Education students, staff, and faculty to implement the activities of a categorically funded program. Duties include assisting students, faculty, and classified staff by performing new student onboarding and assessment, technology training, and other administrative support functions that further the goals of the program and support division-wide activities and duties.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Establish and maintain cooperative working relationships with students, staff, and faculty, as well as various agencies associated with or servicing the program to ensure efficient, effective, and correct implementation of the program; serve as liaison...
• Serve as receptionist and/or contact for assigned program; provide a high level of customer service...
• Maintain and prepare data regarding student enrollment and usage...
• Prepare materials to communicate program activities...
• Operate a variety of office equipment...
• Perform administrative support as related to operational, financial, and budgetary duties...
• Provide word processing and other computer operation services...
• Verify and review materials, applications, records...
• Order office supplies and materials...
• Prepare and maintain a variety of files and records...
• Provide staff support to standing and ad hoc committees...
• Participate in various community relations and outreach activities...
• Provide overview of Adult Education programs and services...
• Refer students to academic counselors...
• Demonstrate or describe the proper usage of equipment...
• Maintain a clean and safe learning environment...
• Provide first point of contact to Adult Education students requiring technical support...
• Provide training and work direction to assigned student workers...
• Maintain working knowledge of standard operating procedures...
• Proctor tests to students within the program...
• Perform related duties as required.

QUALIFICATIONS

Knowledge of:

• Current office practices, procedures, methods, and computer equipment...

Ability to:

• Perform clerical duties...

EDUCATION AND EXPERIENCE GUIDELINES

Education/Training: Equivalent to two years of college level course work in education, human services, counseling, social sciences, business administration, or a related field.

Experience: Two years of increasingly responsible administrative experience.

Preferred experience: experience involving providing support to special populations.

Desirable experience: experience in providing assistance to others with computers, devices, and related peripheral equipment.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Supplemental Information

Work Schedule: TBD – Schedule and shift vary...
Hours per Week: Up to 25