Office Coordinator II

Office Coordinator II

Job #: 041779

Location: Syracuse, NY

Pay Range: $17.86 per hour

Hours:

Standard University business hours:

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)

Hours may vary based on operational needs.

Job Type: Full Time

Job Description:

The Parking and Transportation Services is seeking an Office Coordinator II for a variety of administrative tasks associated with employee, student and guest parking permits at Syracuse University. These duties include, but are not limited to, assisting customers with online and in-person purchases. Manually entering and verifying data using the parking permit software. Answering customer questions and concerns via email, phone and in-person. Excellent customer service skills required. General clerical, administrative and special project duties as assigned.

Education and Experience:

• High School Diploma required.
• Computer literacy essential.
• Proficiency in Microsoft Outlook, Microsoft Word, Microsoft Excel

Skills and Knowledge:

• Committed to customer satisfaction and providing exceptional customer support.
• Strong phone contact and active listening skills.
• Excellent communication skills.
• Ability to remain calm when customers are upset.
• Resolve customer issues promptly or notify manager when appropriate; problem solving attitude.
• Demonstrated teamwork skills.

Responsibilities:

• Demonstrate excellence in providing exceptional customer support.
• Answer customer questions, address customer concerns, and educate customers on University parking policies and procedures by email, phone, and in-person interactions.
• Resolve customer issues promptly or notify manager when appropriate.
• Manifest a solution-oriented, problem-solving approach.
• Assist customers with in-person and online permit purchasing.
• Demonstrate empathy, patience and a positive customer-focused attitude.
• Administer the Departments Guest Reservation system, including tracking the number of used parking spots and ensuring the proper chart-string is billed; maintain customer records by accurately updating and recording information.
• Utilize the parking software to accurately complete data entry and verification; utilize Microsoft Outlook, Microsoft Excel, Microsoft Word as required.
• With an emphasis on accuracy and efficiency, assist the field staff with daily reconciliations of the lots and garages as well as with pre- and-post parking event administration.