"Advanced Workforce Center Specialist"

Hiring Department

Center for Teaching and Learning

Job Description

The Advanced Workforce Center Specialist is responsible for supporting and supervising the daily operations of the University of Missouri–St. Louis Advanced Workforce Center (AWC), including the Testing Center. This role requires the ability to work independently, troubleshoot basic technology issues, and manage multiple operational details with accuracy. Responsibilities include administering institutional, state, and national exams through the Testing Center as well as providing support for workforce development programs and services offered by the AWC to campus, corporate, and community stakeholders. This is a full-time, benefit-eligible position that requires some evening and weekend availability.

Responsibilities:

1. Be familiar with all of the exam types and rules by which the exams are administered in the Testing Center including regulated exams such as ACT, Pearson VUE, CLEP, MoGEA, MFT, and more.
2. Administer and proctor exams for campus and community stakeholders according to institutional and/or test sponsor policy and provide general support for other AWC programs and services.
3. Supervise testing activity and respond to all irregularities in a timely and professional manner.
4. File exams, program records, and other sensitive documentation with precision and care.
5. Serve as an office contact point and maintain a positive relationship with students, faculty, employer partners, and other campus and community clients and stakeholders.
6. Answer phone, in-person, email and other digital inquiries from campus, employer, and community stakeholders about both testing and AWC services.
7. Assist the Testing Center Coordinator and AWC leadership with managing electronic schedules for all assessment and workforce functions.
8. Serve as chief test center administrator or backup administrator for professional testing events.
9. Perform regular technology and equipment checks and serve as a liaison with Information Technology Services for AWC needs.
10. Ensure the highest level of professionalism and confidentiality regarding test takers’ and workforce participants’ personal information.
11. Use judgment to quickly identify, troubleshoot, and resolve day-to-day procedural, technical, and/or operational problems that arise during scheduled exams and workforce activities.
12. Contribute to an environment that encourages knowledge of, respect for, and development of skills to engage with clients of various backgrounds.
13. Other duties as assigned by the Testing Center Coordinator and Advanced Workforce Center Program Manager.

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Shift

40 hours/week with opportunity for four 10-hour days as flexible schedule option, requiring some evening and weekend availability

Minimum Qualifications

An Associate's Degree or an equivalent combination of education and experience and some experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Bachelor’s degree in a field related to higher education or information technology.
• Two (2) years experience in a higher education setting in student services, academic support, or business office.
• Proficiency in general office technology such as Microsoft Office, an ability to adapt to changes in technology, and an ability to quickly troubleshoot computer issues that may arise during scheduled test administrations.
• Excellent English communication skills and prodigious attention to detail.
• A record of being punctual and regular attendance for work.

Anticipated Hiring Range

Salary Range: $14.80-$20.32 per hour

Grade: GGS-006

University Title: Educational Program Associate II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

• Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.
• Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html
• Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.