"Advancement Ambassador Coordinator"

Institutional Advancement at Saint John's University invites applications for a part-time (0.5 FTE), benefit-eligible position of Advancement Ambassador Coordinator.

The Advancement Ambassador Coordinator manages the Saint John's University (SJU) Advancement Ambassador Program, a team of student employees who staff the call center, support Annual Giving fundraising efforts, and provide hospitality at significant campus events. The call center provides phone outreach to more than 20,000 alumni, parents, and friends of SJU on an annual basis. The position requires a combination of daytime and evening hours, with occasional work on weekends.

Institutional Inclusion Visioning Statement

The College of Saint Benedict (CSB) and Saint John's University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons.

CSB and SJU offer competitive salaries and a comprehensive benefits program (click the benefits tab above the position summary section to view more information). For further information regarding our institutions, visit CSBSJU.

The posted wage represents CSB and SJU's good faith estimate of likely compensation at the time of posting. Actual pay will be dependent upon several factors, including the candidate's experience, qualifications, and skills, and may fall outside of the range indicated.

Advancement Ambassador Management and Training

• Recruit, hire, train, and supervise a staff of student Advancement Ambassadors, including a designated team of student supervisors serving as the program's leadership group.
• Manage daily operations of the Advancement Ambassador Program and the call center.
• Provide ongoing professional development for Advancement Ambassadors.
• Ensure a positive, energetic, and supportive work environment.
• Share progress reports and provide additional coaching and training where necessary.
• Partner with the Student Employment office to ensure timely and accurate completion of paperwork, timesheets, and evaluations.

Student Ambassador Call Center

• Partner with the Director of Annual Giving and Annual Giving Office Coordinator to craft and execute a Student Fund solicitation plan with a focus on strategic segmentation of the constituent base.
• Direct Advancement Ambassadors in making outreach calls to alumni, parents, and friends to:
  • Request financial contributions for Student Fund scholarships.
  • Express appreciation for past support.
  • Inform them of upcoming events, campus updates, and volunteer opportunities.
• Develop creative strategies and adopt best practices for call center efficacy, based on research of other colleges and outside resources.
• Analyze data to assess call center efficacy and progress toward goals.
• Generate segmented lists for calling and texting campaigns from the Saint John's CRM system.

Advancement Ambassador Events

• Partner with Alumni Relations staff to schedule and train Student Ambassadors key alumni and campus events, including every home Saint John's football game each season.
• Supervise Advancement Ambassadors during key alumni events as needed.

Other duties and responsibilities

• Assist the Director of Annual Giving with data analysis.
• Participate in monthly Annual Giving team meetings and monthly Institutional Advancement departmental meetings.
• Represent the Office of Annual Giving at events and meetings as needed.
• Perform other duties as assigned.

Qualifications

• Associate degree; bachelor's degree preferred.
• Excellent oral and written communication skills.
• Ability to effectively manage multiple priorities and adapt to changing demands with a positive attitude.
• Excellent quantitative reasoning skills and the ability to analyze data in Microsoft Excel.
• High degree of accuracy and attention to detail.
• Able to coordinate and supervise student employees, fostering teamwork and group collaboration.
• Able to work independently with minimal supervision.
• Demonstrated discretion and commitment to confidentiality.
• Ability to acquire an understanding of the character and educational mission of Saint John's University and the College of Saint Benedict.

PHYSICAL REQUIREMENTS:

Requires working at a computer for extended periods, including typing, reading from a screen, and using various software programs essential for the role. Occasionally required to lift or move items up to 10-15 pounds.

TRAVEL REQUIREMENTS:

Occasional travel between the campuses of the College of Saint Benedict and Saint John's University.

The College of Saint Benedict (CSB), a liberal arts college for women, and Saint John's University (SJU), a liberal arts college for men, are located in the central lakes area of Minnesota, surrounded by more than 3,000 acres of pristine forests, prairies, and lakes. The campuses are minutes away from St. Cloud, an increasingly diverse regional center with a population of over 100,000, and 70 miles from Minneapolis and St. Paul. Some CSB/SJU faculty and staff choose to reside locally, while others commute from the Twin Cities. Both St. Cloud and the Twin Cities offer a wide range of fine arts, cultural, dining, recreational, and sporting opportunities. CSB and SJU are Catholic colleges in the Benedictine tradition enlivened by values of community, hospitality, stewardship, and justice. The schools are dedicated to cultivating an equitable, inclusive community founded on respect for all persons. Students, staff and faculty from many diverse belief systems and backgrounds collectively bring a rich dimension to the academic, cultural, and religious experience at CSB/SJU. We welcome faculty who devote themselves with passion and integrity to their disciplines and to a transformative education of their students. With a total enrollment of approximately 3600 students, faculty members develop relationships with students in small classroom settings and have opportunities to work closely with students on research projects, experiential learning experiences, and study abroad programs. Recent initiatives to create a dynamic general education curriculum and to develop plans for a new teaching and learning center demonstrate strong institutional support for faculty development. CSB and SJU offer competitive salaries and a comprehensive benefits program.