"Assistant Director, Alumni Metrics & Business Performance"

Overview

University Development and Alumni Relations (UDAR) is dedicated to soliciting the private funding necessary to support the strategic goals of the University in teaching, learning, and research. The personnel of UDAR work university-wide as well as within individual schools and colleges of the University to discover, motivate, cultivate, solicit, and steward alumni, parents, faculty, and friends for immediate, long-range, and future financial support, through gifts and pledges to the University, for critical operations such as student aid, faculty support, academic and research program development, and facilities and infrastructure. UDAR's endeavors raise funds for immediate University use and also for the University's endowment.

The Assistant Director, Alumni Metrics Business Performance will interpret, project manage, and make recommendations on large, complex, and highly detailed information banks to uncover trends and opportunities that inform alumni engagement strategies. Develop and maintain models that track alumni behavior and support alumni and donor journeys. Monitor and inform accuracy and consistency across reporting systems. Monitor and project engagement trends, establish measurable baselines, track key findings, and provide insights to enhance and optimize alumni and donor engagement. Prepare reports and presentations for university leadership and industry organizations, including Council for the Advancement and Support of Education (CASE), to benchmark performance and measure success. Partner with internal and external stakeholders to optimize data-driven decision-making, and create strategies related to alumni engagement metrics collection and management.

UDAR encourages work-life integration for our employees, therefore this position is eligible for a hybrid work arrangement.

Responsibilities

Required Education: Bachelor's Degree

Preferred Education: Master's Degree

Required Experience: 5+ years related experience in business intelligence, statistics, analysis, or an equivalent combination of experience and education

Preferred Experience: 7+ years relevant experience including supervisory experience, adept at reporting up and across for high performing, highly collaborative teams

Required Skills, Knowledge and Abilities:

• Ability to interpret, dissect, and report out on areas of insight and measurement
• Experience managing and cleaning large amounts of information using Microsoft Excel
• Experience with visualization tools
• Ability to closely partner with colleagues who have a strong proficiency in analytical tools, such as SQL, Excel, and visualization software (e.g., Tableau, Power BI)
• Excellent problem-solving skills and attention to detail
• Ability to communicate complex findings in a clear and understandable manner
• Strong knowledge of business operations and key performance indicators
• Ability to work independently and in teams in a fast-paced environment

Preferred Skills, Knowledge and Abilities: Experience with BBCRM or another customer relations management (CRM) platform

Qualifications

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $95,000.00 to USD $115,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.