"Advisor, Financial Aid"

Job Details

Posting Details

Position Information

Job Title
Advisor, Financial Aid

Status
Regular

Full Time/Part Time
Full-time

Location
Greensboro Campus

Job Description

At Guilford Technical Community College (GTCC), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative staff to join our mission-driven team, where you can enjoy a fulfilling work-life balance, and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC, you’ll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive.

The jobholder advises students regarding financial aid applications, awards, and miscellaneous matters. The jobholder also verifies and awards aid to eligible applicants, complying with all federal and state regulations as well as local policies and procedures.

Min Salary
$44,993.26

Mid Salary
$50,617.41 - We offer a competitive salary package that will be determined based on the candidate's experience level and qualifications related to the job. Compensation will be commensurate with your level of experience.

Duties/Functions

Difficult Challenges

• Constantly moving, fast-paced environment
• Changing priorities with fixed deadlines
• Volume of students at peak times means less time per student which impacts quality of service
• Keeping abreast of Federal, NC regulations and knowing how to interpret, comply, and apply them to student requests for aid
• Interpreting complex tax returns and correcting incorrect data submitted by students and parents to ensure that only eligible students receive aid
• Working with challenging students and families with complicated family situations

Contacts

• Daily: supervisor re updates, assignments, advice and assistance on escalation
• Daily: colleagues re advice, assistance, consultation in area of specialty
• Daily: students re advice on financial aid
• Weekly: Business Office re verifying balance due / business office holds
• Monthly: Department of Education or State of North Carolina for regulation interpretation assistance and guidance.

Education Required
Bachelor’s degree from an institutionally accredited college/university

Education Preferred

Experience Required
Minimum one year financial aid experience

Experience Preferred

KSA Required

• Knowledge of federal and state financial aid regulations.
• Ability to maintain accurate and auditable financial aid records.
• Ability to participate as a team member, ability to understand and interpret rules and regulations, and ability to readily adjust to change.
• Ability to use a personal computer, including Microsoft Office Word and Excel.
• Excellent oral and written communication skills.
• Ability to maintain confidentiality of students’ records.
• Ability to work effectively with students, faculty, and staff.
• Ability to work independently with a high degree of accuracy, attention to detail, and ability to meet deadlines.

KSA Preferred

• Knowledge of Ellucian Colleague preferred

Department/Job Specific Requirements

Each advisor will be assigned one of the following duties on a rotating basis (25% of time):

• Import and process incoming Free Applications for Federal Student Aid (FAFSAs) which includes importing and processing state grant eligibility files, reviewing and updating corrected FAFSAs, calculating student budgets, calculating required documentation from each student, and creating and sending correspondence to applicants. In addition, review requests that require the use of significant judgement for dependency overrides or special circumstances that can change student eligibility.
• Intake, review, and use considerable judgement with processing satisfactory academic progress appeals (Letters A-K). Analyze appeals for necessary information and documentation and communicate any deficiencies to the student. In addition, process missing signature forms from students/parents and process citizenship confirmations with the Department of Homeless Security when necessary.
• Intake, review, and use considerable judgement with processing satisfactory academic progress appeals (Letters L-Z). Analyze appeals for necessary information and documentation and communicate any deficiencies to the student. In addition, provide certification assistance to the Veterans Resource Center staff during busy periods. Maintain knowledge and required trainings to keep School Certifying Official status with the Department of Veterans Affairs.
• Administer most aspects of the state grant programs. This includes certifying eligible state grant recipients using the College Foundation website, reviewing, and processing residency determination changes that affect state grant eligibility, processing requests to unlock state grants from other colleges, assisting with monthly reconciliation of state grant programs, identifying funds that need to be certified or returned to the State as part of the reconciliation process, and preparing memos to return funds. Also, aid with State Grant refund calculations during busy periods.
• Administer most aspects of the Federal Work Study (FWS) program. This includes communicating program availability with identified eligible students, communicating job availability with potential supervisors, assisting supervisors with developing a position and a position description, entering position descriptions in PeopleAdmin, and monitoring position advertisement. Transmit needed employment paperwork to supervisor during the hiring process and examine student records to confirm FWS eligibility before hiring is finalized. Monitor and manage the FWS expenditures to prevent student over awards and fund over awards. Process monthly payroll.
• Manage the financial aid office at the Greensboro campus, providing a one-stop shop for walk-in students with all aspects of financial aid, veterans, and scholarship administration. Primarily responsible for monitoring the FINAID email account, researching questions asked by email, and responding appropriately and in a timely manner.

Physical Demands

• Mostly sitting with some walking or standing
• Objects or loads carried that weigh 20 pounds or less
• Rare (less than 15% exposure to hazardous chemicals, filth, fumes, adverse weather, or personal health and safety risks

Posting Type
Staff

Posting Detail Information

Posting Number
2025-189-REG

Open Date
12/11/2025

Close Date
01/10/2026

Open Until Filled
No

Special Instructions to Applicants

Thank you for your interest in this position. It is vital that you have at least one year of financial aid experience. If you do not have a minimum of one year of financial aid experience, please do not let this discourage you from applying for other positions that interest you.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a bachelor's degree or higher from an accredited college or university?
   Yes
   No
2. * Do you have one or more years of financial aid experience?
   Yes
   No

Documents Needed To Apply

Required Documents

1. Resume
2. Cover Letter
3. Transcripts

Optional Documents

1. Other