"Alumni and Supporter Care Officer"

Alumni and Supporter Care Officer

Location: DAE, University Offices, Wellington Square, Oxford, OX1 2JD

Salary: Grade 5 - £32,108- £37,338 per annum with a possible extension to £40,514. Including an Oxford University Weighting of £1,730.

Contract: Full Time, Permanent

Are you looking to make a meaningful impact in an exciting role as an Alumni & Supporter Care Officer? Join our Development and Alumni Engagement team at the University of Oxford to make a difference within a world leading institution.

About Us

Spanning the historic streets of the “city of dreaming spires”, the University of Oxford has been ranked the world’s leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy.

DAE is led by Liesl Elder who, as Chief Development and Alumni Engagement Officer at the University of Oxford, reports directly to the Vice-Chancellor. DAE’s mission is to help secure philanthropic support for the University, and build an engaged, informed and active alumni community. Through working in partnership with academic, development, and alumni colleagues throughout the collegiate University, DAE builds enduring relationships with external constituencies – including alumni, non-alumni, corporate and foundation donors – and increases financial support for agreed academic priorities.

The office is one of the central administrative departments of the University, collectively known as University Administration and Services. Due to the nature of its work, DAE collaborates closely with a number of other units and teams, particularly Public Affairs, Finance, Research and Legal.

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• A commitment to hybrid and flexible working to suit your lifestyle.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

About the Role

The Alumni & Supporter Care Officer will play a key role in providing best in class support for our alumni and supporters. Working within the Development and Alumni Engagement department, the ASC Officer will provide an outstanding service for all incoming general enquiries from both Oxford’s alumni community and those wishing to make philanthropic donations.

The postholder acts as the first point of contact when alumni, donors and prospects from all over the world reach out to the University with a variety of requests and enquiries. They will supply solutions to queries where possible, or triage to specialist teams when necessary. All this will be done in a timely manner, championing high quality customer care.

The successful candidate will be managed by the Head of Administration and Finance.

About You

• You will be enthusiastic and empathetic with a drive for providing excellent customer care.
• Self-motivated and with a desire to problem solve and find solutions for a variety of issues.
• Enjoy working with colleagues to development best in class documentation and guidance for the department.
• Be adept at maintaining data quality within DAE’s systems and databases.
• As first point of contact with alumni and supporters, building warmth and affinity with Oxford and DAE and make a positive impression with our alumni and supporters.

Sponsorship and Right To Work

This role does not meet the criteria for sponsorship under the Skilled Worker visa under the UK Visa & Immigration points-based system. We are therefore unable to offer sponsorship for this role.

Application Process

To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date for applications is 12 noon on 8 April 2026.

Interviews will take place on 16/17 April 2026, and will be held face-to-face.