"Ambulatory Care Administrative Coordinator 2"

Under direct supervision and guided by the procedures of Ambulatory Services, the Ambulatory Administrative Coorindator, is responsible for managing the clinical coordination of the Cochlear Implant program. Responsibilities include the daily operational management of the Balance and Falls Center along with the Otology department which include patient liaison, data analysis and marketing work, compliance and quality assurance, financial management of cash-flow into the clinic, patient satisfaction, analysis of operational trends, deficiencies, and opportunities for creation of plans for implementation. S/he is knowledgeable about all aspects of scheduling and the revenue cycle, such as registration, scheduling, referral coordination, insurance authorizations, check-out, pricing and billing of services, cash collection and NOFO/NOFI practices. The Ambulatory Administrative Coordinator owns and manages the Balance and Fall Center along with the Otology department patient database. The Ambulatory Administrative Coordinator must be able to use this database as well as identify/create reporting to creatively analyze referral sources and abstract information from health care plans and medical records from referring practices to identify marketing strategies and create the optimal patient and provider experience. The Ambulatory Administrative Coordinator is the primary leadership resource for the Balance and Falls program. As such, s/he is responsible for updating database and preparing any necessary documents for weekly team meetings with internal and external providers, is responsible for purchasing and managing inventory of all hearing aid and cochlear implant related supplies/equipment, must resolve billing problems including working assigned reports to resolve problems and ensure payment on accounts, and must independently trouble-shoot daily issues, including patient, staff, and provider concerns and escalate them to management as appropriate. The Ambulatory Administrative Coordinator is the face of the program and will work collaboratively with other departments and recognize the synergistic value of partnerships with other practices. The Ambulatory Administrative Coordinator works as a central point of contact to create a comprehensive patient experience and care plan for patients and may be involved in test assisting.

S/he works as a team member with other practice staff and consistently projects a professional and courteous demeanor. The Ambulatory Administrative Coordinator is required to comply with the Medical Center House and Telephone Standards. They must pay close attention to detail and demonstrate excellent customer service skills with patients and staff.

In addition to providing the day-to-day practice support, the incumbent also assists in staff orientation and ongoing training; redistributes work within the OHNS team as needed; covers for OHNS staff when they are out; helps to supervise and cover other areas of the practice when the manager or supervisor is off-site; provides input on employee evaluation and hiring of staff.

The incumbent must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment.

The final salary and offer components are subject to additional approvals based on UC policy.

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Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

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