"Appointment/Receptionist Manager"

Position Summary

Supervise Graduate Clinic Coordinators (Periodontics, Oral Surgery, AEGD) ADP Coordinator, Pediatric Coordinator, Telecommunication, and Reception.

Essential Duties and Responsibilities

Supervising the Telecommunications:

• Monitor patient calls to assure patients are greeted in a friendly and professional manner.
• Monitor patient calls to confirm patients are receiving accurate information.
• Assure appointments are scheduled correctly with the provider and clinic.
• Assure staff is correcting patient information based on reports (patient unsubscribed and blank or incorrect number) provided by Easy Market.
• Ensure staff is following script when scheduling screening appointments.
• Assure staff is following protocol for pre-registration and the patient information is accurate.

Supervising the Reception:

• Assure patients and visitors are greeted in a friendly and professional manner.
• Assure patients of record are encouraged to use Kiosk for check-in.
• Assure patients are receiving accurate information.
• Assure staff is following protocol for new patient’s appointments.

Supervising Staff:

• Ensure staff is following the Dental Center attendance policy.
• Ensure there is adequate coverage for daily operations in the coordinator clinics, telecommunications, and reception areas.
• Hire, train, discipline and dismiss staff as necessary.
• Review and approve time cards.

Supervising Coordinators:

• Assure patients and visitors are greeted in a friendly and professional manner.
• Assure patients appointments are scheduled accurately.
• Assure patients calls are returned in a timely manner.
• Assure patients are signing treatment plans before treatment and receiving accurate information related to their planned treatment.

Administrative Responsibilities:

• Assist with schedules (Graduate Clinics, Emergency, and Screening).
• Medical consults for clinics (Graduate and Undergraduate Clinics).
• Assist with the financial staff when needed.

Minimum Qualifications

• Education: A College Degree.
• Experience: Five years to seven years (Equivalent combination of education and employment).

Knowledge, Skills, and Abilities

• Thorough knowledge of dental procedures.
• Organizational skills.
• Previous supervisory experience.
• Strong communication skills.
• Strong Problem solving skills.
• Ability to motivate and build a quality team.

Physical Requirements

Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10 pounds).

Work Environment

Regular exposure to favorable conditions such as those found in a normal office.

Salary/Pay Information

Commensurate with Experience

Anticipated Schedule

Monday- Friday, 8:30 a.m. – 5:00 p.m.

Employee Benefits

At the University of Detroit Mercy, we continually strive to provide a high-quality, comprehensive benefits package to our valued employees. We offer our employees the following benefits:

• Medical - Three health plans to choose from with a large national provider network
• Dental - UDM’s School of Dentistry FREE to you and your dependents; Option to purchase additional dental plan through UNUM
• Vision - Exams and lenses every 12 months
• Health Savings Account and Flexible Spending Accounts offered.
• Employee Assistance Program - Provided to everyone in your household.
• Short-Term and Long-Term Disability.
• Life and AD&D - One times base salary up to a hundred thousand dollars.
• Option to purchase additional life insurance, accident insurance, and/or critical illness insurance
• Tuition Remission Benefit for you, your spouse, and children.
• Retirement Plan - UDM provides matches up to 8%